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Hospital & Patient Services Manager

United States of America, Austin Employment contract · Job Posted June 16, 2026
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Job Description

Sales and/or account management experience highly preferred. PURPOSE AND SCOPE: Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs. Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

Job Responsibility

  • Utilizes knowledge of the clinics, the admissions process and various supporting programs to promote these to patients and external customers
  • Works with Patient Admissions Services staff to facilitate admissions
  • Supports FMCNA's mission, vision, core values and customer service philosophy
  • Adheres to FMCNA Compliance Program
  • Contributes to and grows clinic patient census/treatment volume and improves commercial mix
  • Builds, establishes and maintains referral source relationships
  • Conducts one-on-one contacts with patients identified for admission to market services and facilitate admission
  • Facilitates and coordinates admission process for patients referred for Dialysis Services
  • Collaborates with physicians and hospital staff to obtain information necessary for outpatient placement
  • Escalates admissions issues according to established procedures
  • Works with clinical manager(s) to accommodate shift requests
  • Exhibits knowledge of all insurers and private pay business
  • Develops and maintains extensive knowledge of dialysis business and support services
  • Develops and maintains knowledge of local market and industry trends
  • Provides regular communication to management regarding program status
  • Conducts market analysis and develops marketing plans
  • Meets sales & marketing call objectives
  • Conducts professional sales presentations
  • Participates in community outreach programs
  • Determines referral source satisfaction
  • Collaborates to provide renal education
  • Reviews and complies with Code of Business Conduct and applicable laws
  • Assists with projects as assigned
  • In FMCNA-affiliated Acute Programs conducts additional responsibilities including facilitating placement of in-patient dialysis patients into outpatient setting
  • Collaborates with outpatient dialysis staff and hospital staff to resolve issues
  • Focuses on decreasing hospital length of stay
  • Facilitates provision of renal services for pre-ESRD and ESRD patients

Requirements

  • Sales and/or account management experience highly preferred
  • Bachelor's Degree required
  • Bachelor's Degree with 2 – 5 years related experience or Master's degree with no experience or equivalent directly related work experience
  • Strong interpersonal skills with the ability to develop and cultivate productive relationships, communicate with all levels of peers and management in a respectful and tactful manner
  • Ability to respond effectively to sensitive inquiries
  • Excellent oral and written communication skills
  • Detail oriented with excellent customer service, organizational and interpersonal skills
  • Professional appearance required
  • Good computer skills with proficiency in Microsoft Office applications
  • Completion of and compliance with the Marketing and Business Development Functional Compliance Program

What we offer

  • Healthcare
  • Continuing Education
  • Paid Time Off
  • Collaborative Environment
  • Additional Perks
  • 401(k) Retirement Saving

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