Hospital Patient Porter Job at gTANGIBLE Corporation (San Antonio)

Job Responsibility

Serve as a Greeter and provide a consistent, exceptional experience that builds the trust and confidence of Veterans and their families
Provide a personal and positive first impression
standardize the experience of assistance with navigation and information for Veterans and their family members
foster a general culture of care
and personally, assist customers throughout the Campus
Make a direct connection with Veterans, which provides an opportunity to engage and get their feedback
Provide communication about VA services, location changes, and new initiatives and programs
make recommendations for changes and improvements to the Supervisors
assist Veterans, family members, and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience
assist patients arriving at the campus, provide information and guidance, help ensure safety with assistance when needed, and alleviate patient complaints
Assist patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary, including but not limited to the opening and closing of patient wheelchairs as well as making other equipment available to the patient, such as walkers and other ambulating devices
Greet patients in the parking lot and inform them on the availability of the parking lot cart/van/shuttle to the lobby area and assist patients onto or off the cart/van/shuttle
Serve as a liaison between the Veteran and Health Care Staff to provide maximal assistance to the Veteran and assist in resolving any conflicts or issues
Safeguard and ensure statutory and constitutional rights of patients, protecting patients from abuses that tend to depersonalize and rob them of their dignity, self-respect, or esteem
Recognize and institute appropriate action in emergency situations such as performing CPR, Heimlich maneuver for choking, seizure precautions and safety during seizures, and emergency first aid
Adhere and implement facility fall prevention guidelines
Guide or use a wheelchair to transport patients, family members, and visitors to their destinations throughout the campus, to include the Community Living Center (CLC), Polytrauma Rehabilitation Center, X-Rays, CT scans, MRIs, Prosthetics, Sonography, inpatient units, and outpatient clinics
Utilize safe patient handling and movement in the management of patients while transporting
Utilize VISTA to verify appointment information
Assist Nursing Service and Pharmacy Service regarding the transportation of discharging patients by escorting patient to pharmacy to pick up medications, and any assistive equipment that patient needs at discharge (i.e., wheelchair, walker, etc.) and transport the patient at discharge to a location where family member can meet/pick up the patient
Support the medical floor/units in transporting labs, urgent STAT labs to help facilitate care in Code Blues, and DAART team responses
Provide postmortem care of transporting deceased patients to the morgue
Support and assist in any other duties related to patient experience as assigned by the Supervisor
Maintain records to include attendance rosters, personnel data, etc.

Requirements

Possess an American Heart Association Basic Life Support (BLS) certification
Knowledge and experience using the Veterans Health Information Systems and Technology Architecture (VISTA)
Minimum of six (6) months of experience and knowledge providing quality customer service to Government employees, military personnel, contractors, and/or visitors
At least 18 years of age and have no criminal history
Ability to pass a Special Agreement Check (SAC) for issuance of a Personal Identity Verification (PIV) badge (favorably adjudicated Tier 1 or an equivalent or higher investigation)
Ability to perform all general duties, functions, and activities as required
Legal resident or U.S. citizens and be fluent in the English language
High school education or higher
Possess a valid U.S. driver's license.

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Hospital Patient Porter

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