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Glendale Memorial Hospital & Health is seeking a highly skilled, approachable, and proactive Hospital Operator for the primary point of contact role in a high-volume, fast-paced hospital environment. This critical position manages all incoming communication, from patient inquiries to staff requests, requiring a blend of emotional intelligence, professional efficiency, and quick critical thinking. The successful candidate must maintain a pleasant, empathetic, and professional demeanor, particularly in stressful situations.
Job Responsibility:
Primary point of contact in a high-volume, fast-paced hospital environment
Manage all incoming communication, from patient inquiries to staff requests
Ensure an overwhelmingly positive initial experience for patients and visitors
Act as the central facilitator for the smooth, accurate, and timely flow of information between all parties (patients, families, clinical, and administrative teams)
Uphold the hospital’s commitment to excellent patient care and operational clarity
Requirements:
Three to six months hospital PBX, or other business PBX experience, or telephone company required
Nice to have:
Three months to one year of hospital PBX, other business PBX experience, or telephone company
What we offer:
Medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings