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The Hospital Liaison is responsible for promoting Aspen Infusion’s services to referral sources and patients by supporting referral development through clinical credibility, operational insight, and a commitment to service excellence—all in alignment with the company’s growth and care goals.
Job Responsibility:
Build and maintain strong relationships with nurses, case managers, hospital discharge planners, providers, and other referral sources to support appropriate referrals to Aspen infusion
Facilitate smooth, timely communication and coordination of care between referral sources, patients, and Aspen Infusion
Collaborate cross-functionally with intake, authorizations, and clinical teams to ensure a seamless onboarding experience for patients receiving infusions
Communicate barriers to discharge in a timely manner
Serve as a resource for hospital staff regarding Aspen Infusion’s scope of services, insurance processes, and logistics
Provide timely updates and feedback to internal teams on referral trends and concerns, or systemic challenges
Develops and maintains comprehensive knowledge of the home infusion therapy industry product information
Continually gathers information on local competition and prevalent industry and business climate within the region
communicates information to management and others as needed
Professionally represents Aspen Infusion at relevant meetings, community events, and professional associations
Organize and host targeted provider/facility education events and community events to build brand awareness and solidify partnerships
Ensures that all required paperwork is complete, accurate, and submitted on time
Provides timely and accurate reports as required
Attends and participates in strategic sales team meetings and manager one-on-ones
Perform other duties as assigned by the manager
Requirements:
Bachelor's degree (B.A.) or equivalent of minimum of 1–2 years in a liaison, case management, discharge planning, or healthcare operations role
home health, infusion, or transitional care experience strongly preferred
Deep understanding of hospital, skilled nursing facility and/or home health workflows, interdisciplinary collaboration, and patient transitions of care
Excellent interpersonal skills with a focus on relationship-building and collaboration
Strong written and verbal communication skills
able to represent Aspen Infusion with professionalism and clinical knowledge
Ability to work independently, navigate health care systems effectively and also work as a team when necessary
Proficient with Google Suites and electronic documentation platforms
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Valid driver's license and reliable transportation required for routine site visits