Hospice Office Manager Job at Arcadia Home Care and Staffing

Job Description

The Business Office Manager (BOM) plays a crucial role in ensuring smooth operations in all office activities for staff and patients in the hospice agency. The BOM is responsible for coordinating all office activities including medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Office Manager reports to the Executive Director and assists with direct patient expenditures coordination, employee time sheets, and billing.

Job Responsibility

Manage all administrative and organizational functions of a hospice agency office including supervise reception, supply coordinators, and other staff assigned
May be required to supervise assigned personnel including, but not limited to, hiring, firing, conducting regular 1:1s, evaluating, training, mentoring, scheduling and assigning tasks
Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
Order and maintain accurate records of medical equipment and supplies
Responsible for informing staff of any changes, updates, etc., regarding admissions
discharges, visits, schedules
and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator
Responsible for assisting with audits of patient information
Inputs data into computer for billing purposes
Tracks admission, discharge, IDTs, certification and re-certification dates on all patients
Communicate effectively and acts as a liaison with patients, families and staff
Manage various vendor and volunteer relationships associated with business operations
Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director, Director of Clinical Services and/or Administrator
Maintains confidentiality of patient information
Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual
Ensure billing data is input accurately and in a timely manner
Ensure that medical equipment and supplies are ordered, and accurate records are maintained
Ensure that DARs are gathered and recorded efficiently and in a timely manner
Ensure compliance, completion and submission of mid-month and month-end closings
Reconcile accounts payable records with company records as well as resolving billing questions
Create physician invoices and submit for payment
Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office
Must comply with company policies, procedures and processes in addition to Hospice rules and regulations
Performs other duties as assigned

Requirements

Associate’s degree in business management or other related field or equivalent work experience
Two years data entry experience
Previous billing and computer experience, preferably in home health or hospice setting
Must have the ability to establish and maintain effective working relationships
Must have the ability to meet the public and staff as a positive, friendly and professional representative of the hospice
Strong written and verbal communication skills
Must be proficient in Microsoft Office Programs including Word and Excel
Must have the ability to learn new software programs quickly and efficiently
Outstanding interpersonal skills with the ability to communicate effectively and the ability to speak before groups with sensitivity and compassion
Demonstrates ability to organize and prioritize workload independently
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order

What we offer

Great culture and team atmosphere
Comprehensive benefits effective the first of the month
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Bonus Eligible
Hospice Certification benefit and salary increase
Merit Increases
Employee Discount Programs

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Hospice Office Manager

Job Description

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