Hospice Nurse Admin Volunteer

• Answering telephone calls from families and healthcare professionals in a warm and professional manner
• Supporting with pre-admission phone calls to families ahead of respite stays, following guidance
• Uploading updates and information to Class Dojo to help keep families and the team connected
• Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times
• Printing and mailing booking letters
• Helping to prepare, print and restock paperwork and forms for the Nursing Team
• Keeping filing systems organised and making sure everything is easy to find and up to date
• Providing general administrative support to the Hospice Nursing Team, helping things run smoothly day to day.

• Friendly and approachable, with a professional and caring manner
• Confident in communicating, both spoken and written
• Proven experience with computers and IT systems
• Excellent organisational skills with a keen eye to detail
• Able to show empathy and understanding when speaking with our families on the telephone
• An understanding of the importance of handling sensitive and confidential information
• Able to provide a regular weekly commitment
• Happy to work independently, and able to use their initiative.

Uniform provided free of charge