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JourneyCare Hospice is seeking Hospice Intake Manager to join our growing team! New competitive salaries, immediate opening, generous time off packages, 401K + match, and so much more!
Job Responsibility:
The Intake Manager will ensure the team is providing initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care
Inform referral sources, clients, family members, and physicians about response time and plans for follow up. Informs clinical office staff of potential admits and accurately documents information in the client’s medical record
Input patient information into the EMR and updates EMR with the correct level of care
Completes and copies necessary paperwork to ensure patient files are prepared for admission. This includes but is not limited to completing the referral intake form, copying all referral information, and attaching it to the intake for review by clinical office staff, scanning and uploading referral information in a timely manner so information is available to admissions clinicians, Establishes, maintains, and closes patient’s EMR and paper charts in accordance with regulatory and office guidelines. This may include but is not limited to the mailing, faxing, or emailing of required documentation
Verification of insurance coverage. Collaborates as needed to procure needed information
Creates morning and evening census reports
Requirements:
Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments
Minimum of two years’ experience working in hospice, home care, or other health care environment required
Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission
Ability to maintain composure in addressing stressful and/or challenging situations
Prior use of Electronic Medical Records (EMR), preferred
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order