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Arcadia Home Care and Staffing - an Addus family company Logo Arcadia Home Care and Staffing - an Addus family company · Office Administration

Hospice Administrative Assistant

United States, Deerfield 20.00 - 27.00 USD / Hour · Job Posted January 18, 2026
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Job Description

JourneyCare Hospice is seeking a Hospice Administrative Assistant for our growing team! Immediate opening available, generous time off packages, 401K + match and so much more!

Job Responsibility

  • Supports scheduling and basic calendar coordination as requested
  • Assists with preparing materials for meetings, including simple reports and spreadsheets
  • Supports general office organization and assists with visitors when appropriate
  • Answers incoming calls and direct them to the appropriate team member
  • Assists with patient or family phone calls by gathering basic information and routing to the correct staff for follow-up
  • Uses sound judgment to identify calls that require urgent attention and escalates appropriately
  • Maintains simple documentation of calls or requests based on established procedures
  • Provides general office support such as copying, scanning, organizing documents, and maintaining files
  • Enters data accurately into spreadsheets, updates logs, and pulls basic information for reports
  • Helps track and organize department information such as staffing schedules, referral logs, or productivity sheets
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures, and standards
  • Performs other duties as assigned

Requirements

  • High school diploma or equivalent
  • One to two years of office or customer service experience preferred
  • Able to learn basic triage steps for identifying urgent calls
  • Strong oral and written communication with exceptional customer service skills
  • Ability to stay organized and manage shifting tasks
  • Ability to work with confidential information
  • Proficient with Microsoft Excel including entering data, sorting, filtering and creating simple spreadsheets
  • Basic proficiency with Word, Outlook and other Microsoft Office programs
  • Comfortable working with numbers and maintaining accurate tracking tools
  • Assess work load and re-prioritize as needed, handling multiple tasks under tight deadlines
  • Works under pressure and deals with interruptions and other unexpected events and make necessary adjustments
  • Interacts professionally with all levels of management and staff
  • Must have reliable transportation, current driver's license, and appropriate automobile insurance

What we offer

  • Great culture and team atmosphere
  • Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
  • 401(k) retirement plan with a generous company match
  • Generous time off accruals
  • Paid holidays
  • Mileage reimbursement
  • Tuition Reimbursement
  • Employee Referral Program
  • Hospice Certification benefit and salary increase
  • Merit Increases
  • Employee Discount Programs
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