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Facilitate positive guest experiences with the in-room honor bar. Inventory honor bar, in-room accessories and promotional materials and replace if required. Maintain the cleanliness and appearance of each honor bar. Utilize software and hand held devices to record sales and take inventory, as appropriate. Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations. Prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory. Respond to requests from guests. Communicate any issues regarding the honor bar operation with hotel management.
Job Responsibility:
Facilitate positive guest experiences with the in-room honor bar
Inventory honor bar, in-room accessories and promotional materials and replace if required
Maintain the cleanliness and appearance of each honor bar
Utilize software and hand held devices to record sales and take inventory, as appropriate
Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations
Prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory
Respond to requests from guests
Communicate any issues regarding the honor bar operation with hotel management
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation
Ensure adherence to quality expectations and standards
Develop and maintain positive working relationships with others, support team to reach common goals
Speak with others using clear and professional language
Read and visually verify information in a variety of formats (e.g., small print)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors