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Homeownership Services Officer

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Vox Consultants

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Location:
United Kingdom , Bracknell

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

27.00 GBP / Hour
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Job Description:

We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents.

Job Responsibility:

  • Manage a portfolio of leasehold and shared ownership properties
  • Provide advice and support to homeowners on service charges, leases, and related queries
  • Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
  • Investigate and resolve complex customer queries and complaints
  • Work closely with internal teams including finance, legal, and property services
  • Ensure compliance with relevant legislation and policies

Requirements:

  • Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
  • Strong knowledge of leasehold legislation and service charges
  • Excellent communication and customer service skills
  • Ability to manage a busy caseload independently

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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