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Homeownership Admin Officer

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Saffron Housing Trust

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Location:
United Kingdom , Long Stratton, Norwich, Norfolk

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25725.00 GBP / Year
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Job Description:

We have an exciting opportunity for a Homeownership Admin Officer to support the Homeownership team to deliver an outstanding and compliant, customer focussed management of processes for Homeowners and Leaseholders.

Job Responsibility:

  • To provide support to colleagues in the Homeownership team
  • To provide support to the Homeownership Team through responding to enquiries received and managing inboxes to ensure swift resolution or triaging of incoming enquiries or caseload
  • Liaise with the team and wider organisation to arrange key meetings, taking accurate minutes and circulating to the appropriate audience
  • To assist with the monitoring and reporting requirements of Homes England funding programmes and our strategic partnership arrangements where this relates
  • To ensure that end of month data on CRM is accurate and up to date and cross referencing with Notice of Assignments as and when these are received

Requirements:

  • Educated to GCSE level
  • Knowledge and experience of working in line with GDPR and handling sensitive and personal data
  • Experience of working with Microsoft Dynamics 365 would be an advantage
  • An understanding of regulatory requirements relating to Registered Housing Providers
  • The ability to manage own workload and prioritise the service to meet legislative deadlines, business plan targets, and operational service plans
  • Ability to work to deadlines and manage conflicting deadlines in a proactive way
  • A good understanding of Housing Law would be an advantage
  • Excellent customer service and stakeholder engagement skills
  • Proficient in the use of Microsoft Office packages
  • An enthusiastic individual who demonstrates a ‘can-do’ attitude, who is committed to achieving high levels of performance and customer satisfaction with an eye for accuracy and attention to detail
  • Customer focussed with communication skills, with an ability to explain complex issues to people of all ages and backgrounds verbally and in writing
  • Flexible in your approach to work and changes in the sector
  • Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business

Nice to have:

  • Experience of working with Microsoft Dynamics 365
  • A good understanding of Housing Law
What we offer:
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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