CrawlJobs Logo

Homeowner Services Officer

abri.co.uk Logo

Abri

Location Icon

Location:
United Kingdom , Bracknell or Eastleigh

Category Icon
Category:
Real Estate

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

36986.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based in our Bracknell or Eastleigh office. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Job Responsibility:

  • Manage a portfolio of leasehold, freehold and shared ownership properties
  • Take full responsibility for leasehold management
  • Provide specialist advice to customers both internally and externally
  • Confidently lead on scrutinising and management of service charge enquiries
  • Investigate and remedy lease breaches
  • Handle lease extension claims alongside legal teams
  • Act as a point of contact for other lease specific enquiries and processes

Requirements:

  • Knowledge and experience in both leasehold and shared ownership products
  • Understanding of legislation affecting these customers (Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, Building Safety Act 2022)
  • Demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges
  • Ability to deal with difficult, sensitive and challenging behavior and situations in a calm and professional manner
  • Ability to use initiative to problem solve
What we offer:
  • 28 days holiday + opportunity to buy and sell holiday
  • Generous pension scheme with contributions up to 10%
  • Money off tons of high street and online retailers
  • Life assurance of 5x annual salary
  • Generous parental and family leave
  • Health and wellbeing packages
  • Electric car scheme
  • Personal development opportunities
  • Colleague recognition scheme
  • Flexible working
  • Free eye tests
  • Cycle to Work scheme

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Abri - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Homeowner Services Officer

Administrative Assistant

The Administrative Assistant supports and assists general office activities and ...
Location
Location
United States , La Quinta
Salary
Salary:
Not provided
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED Required
  • At least one year of directly related or closely related experience
  • Knowledge of Microsoft Office products (Word, Excel, Outlook,) at a proficient level
  • Professional customer service skills
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, et) at a proficient level
  • Ability to interpret verbal and/or written instructions at a proficient level
  • Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
  • Ability to keep workspaces organized and maintained
  • Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
  • Knowledge of company policies, procedures, and forms
Job Responsibility
Job Responsibility
  • Update and file association documents for Community Managers
  • Arrange for delivery and pick up of documents from storage when necessary
  • Update homeowner and association information in C3 and shared files
  • Process and distribute incoming and outgoing mail for the office and Associations
  • Process print jobs, scanning and faxing as general office support when needed
  • Organizes and prepares correspondence relating to association business
  • Receives and responds to incoming calls from homeowners, Board members and vendors
  • Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator
  • Prepares and assists community managers with monthly board packages and in house mailings
  • Relieves concierge/reception on an as needed basis
  • Fulltime
Read More
Arrow Right

Home Owner Association Administrator

Come join out team! We are looking for an Home Owner Association Administrator t...
Location
Location
United States , Myrtle Beach
Salary
Salary:
Not provided
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Microsoft Office products (Word, Excel, Outlook,) at a proficient level
  • Professional customer service skills
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, et) at a proficient level
  • Partner with multiple stakeholders, for example community managers, vendors, peers, clients
  • Ability to interpret verbal and/or written instructions at a proficient level
  • Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
  • Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution
  • Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
  • Knowledge of company policies, procedures, and forms
  • Must be able to work effectively with others in person and in group setting
Job Responsibility
Job Responsibility
  • Maintains and updates homeowner files in Software and hard copy on-site files
  • Provides information by answering homeowner questions relating to the Community and escalates questions that require attention from management
  • Maintains homeowner violations in Accounting Software, prepares violation letters and coordinates with the accounting department on assessing fines to homeowner accounts
  • Maintains homeowner Architectural Review applications and documents, and executes the process to and from the Architectural Review Committee. Attend ARC meetings
  • Coordinates with Manager on daily tasks and scheduling of meetings
  • Assists the Manager in preparing for and attending Board and Annual Meetings and prepares minutes
  • Communicates with the Board of Directors on meeting scheduling and provides any requested documentation
  • Maintains and updates documents on Community websites
  • Drafts correspondence to owners, vendors and Board Members
  • Represents the company and communities by maintaining a professional and positive appearance and demeanor while working
Read More
Arrow Right

Customer Care Coordinator

We are seeking a proactive and organised Customer Care Coordinator to join a wel...
Location
Location
United Kingdom , Bridgwater
Salary
Salary:
14.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer care, service coordination, or construction administration (preferred but not essential)
  • Strong organisational skills and ability to manage multiple tasks
  • Confident communicator
  • Proficient in Microsoft Office, especially Excel
  • Self-motivated, reliable, and able to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Organise and manage staff schedules
  • Liaise with clients to arrange works, prepare quotes, and raise invoices
  • Communicate directly with homeowners to gather information and schedule visits
  • Coordinate inspections and gather technical details with internal staff
  • Maintain and update the job tracker to ensure smooth job progression
  • Support the efficient delivery of customer care works and maintain strong client relationships
What we offer
What we offer
  • Pension contributions
  • Private medical cover
  • Free onsite parking
  • Friendly, supportive office environment
  • Flexible hours available to suit the right candidate
  • Parttime
Read More
Arrow Right
New

Concierge

Trilogy at Tehaleh is a distinguished resort-lifestyle community located in the ...
Location
Location
United States , Tacoma
Salary
Salary:
18.00 USD / Hour
oysterlink.com Logo
OysterLink
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent preferred
  • one to three years' relative customer service experience
  • experience in a Homeowner Association environment preferred
  • computer literate with proficiency in Microsoft Office
  • Club Management System software preferred
  • must be flexible and adaptable to rapid change
  • ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
  • desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
  • must have excellent communication skills
  • ability to work well with others and provide exceptional customer service for members and guests
Job Responsibility
Job Responsibility
  • Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite
  • respond to requests and direct calls to staff members and relay messages
  • screen members and guests for applicable building access, according to community regulations
  • provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities
  • maintain daily standard operating procedures for the opening
  • assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc
  • provide resident services, business center support (copying, mailing, and fax), event registration and fee collection, access to lost and found, etc
  • maintain the organization and function of all front office equipment and the lobby
  • assure proper inventory of general office supplies
  • work with maintenance staff to provide a clean environment for members and guests
What we offer
What we offer
  • Medical insurance
  • Dental Insurance
  • Life insurance
  • Paid Time Off
  • Paid holidays
  • Paid sick leave
  • 401(k) Plan
  • Parttime
Read More
Arrow Right

Administrative Assistant

The part-time Administrative Assistant supports and assists with general office ...
Location
Location
United States , Richardson, TX
Salary
Salary:
20.00 - 21.00 USD / Hour
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Interpretation and completion of verbal and/or written instructions at a proficient level
  • Knowledge of general office equipment (copier, fax, phone systems, etc.)
  • Confidentiality and discretion in the performance of all duties and responsibilities
  • Time management and time critical prioritization skills
  • High School Diploma or GED Required
  • 0 – 3 years of directly related or closely related experience
Job Responsibility
Job Responsibility
  • Vendor Communication – scheduling vendors, paying invoices, working directly with the board to coordinate on needed repairs
  • Homeowner Communication – Assist with communication with homeowners who come into the office onsite, via email, via TownSq, via phone, or on the Association's website
  • Compliance inspections – Assist with community inspections, review and issue violations, and mail violations
  • Clubhouse reservations – tracking, taking deposits, coordinating the clubhouse monitor, and scheduling reservations
  • Attend board meetings with Community Manager and take minutes at the meetings (if requested)
  • Process minor violations
  • Organize and prepare correspondence relating to association business
  • Receives and responds to incoming calls from homeowners, Board members, and vendors, and follows through on various requests
  • Reviews invoices for completeness and accuracy of charges and prepares payable vouchers for the manager’s approval
  • Processes and distributes incoming and outgoing mail for the Association
  • Parttime
Read More
Arrow Right
New

Customer Service Representative

The Customer Service Associate is responsible for assisting customers with any t...
Location
Location
United States , Richardson
Salary
Salary:
Not provided
associaonline.com Logo
Associa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED Required
  • At least one year of directly related or closely related experience
  • Ability to interpret verbal and/or written instructions at a proficient level
  • Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level
  • Ability to maintain confidentiality and discretion
  • Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
  • Ability to keep workspaces organized and maintained
  • Knowledge of company policies, procedures, and forms
  • Must be able to prioritize, manage time, and meet deadlines
  • Must be able to work effectively with others in person and in group setting
Job Responsibility
Job Responsibility
  • Act as the first point of contact for customers visiting the office when needed
  • Update homeowner and association information in C3 and shared files
  • Use conflict resolution techniques to resolve customer issues
  • Coordinate with customers to resolve any billing inquiries
  • Act as the first point of contact for customers seeking help with products or technical issues
  • Provide troubleshooting and technical assistance to customers
  • Assess the customer's needs and translate into solutions
  • Process print jobs, scanning and faxing as general office support when needed
  • Other duties as assigned
  • Fulltime
Read More
Arrow Right

Hvac Service Manager

Seeking an HVAC Service Manager with construction and service experience working...
Location
Location
Salary
Salary:
90000.00 - 110000.00 USD / Year
staffingblueprint.com Logo
Blueprint Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in HVAC construction and 5 years in a supervisory role
  • Previous experience as a service technician with a deep understanding of HVAC systems
  • Strong problem-solving skills and attention to detail
  • Ability to read blueprints and knowledge of building codes
  • Must pass a pre-employment drug screening and background check
Job Responsibility
Job Responsibility
  • Oversee and manage HVAC service operations, ensuring high-quality service delivery
  • Supervise and mentor service technicians and office staff, fostering a collaborative work environment
  • Communicate effectively with general contractors and homeowners to address service needs
  • Train new technicians on best practices, safety protocols, and company procedures
  • Maintain knowledge of advanced HVAC systems and ensure compliance with building codes
What we offer
What we offer
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • PTO
  • Vision insurance
Read More
Arrow Right

Hvac Service Manager

Seeking an HVAC Service Manager with construction and service experience working...
Location
Location
Salary
Salary:
90000.00 - 110000.00 USD / Year
staffingblueprint.com Logo
Blueprint Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in HVAC construction and 5 years in a supervisory role
  • Previous experience as a service technician with a deep understanding of HVAC systems
  • Strong problem-solving skills and attention to detail
  • Ability to read blueprints and knowledge of building codes
  • Must pass a pre-employment drug screening and background check
Job Responsibility
Job Responsibility
  • Oversee and manage HVAC service operations, ensuring high-quality service delivery
  • Supervise and mentor service technicians and office staff, fostering a collaborative work environment
  • Communicate effectively with general contractors and homeowners to address service needs
  • Train new technicians on best practices, safety protocols, and company procedures
  • Maintain knowledge of advanced HVAC systems and ensure compliance with building codes
What we offer
What we offer
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • PTO
  • Vision insurance
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy