Homeowner Services Officer Job at Abri (Bracknell or Eastleigh)

Homeowner Services Officer

We're delighted to be recruiting for a Homeowner Services Officer to join our ex...

Location

United Kingdom , Eastleigh

Salary:

36986.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Access to own vehicle and full UK driving licence
knowledge and experience in both leasehold and shared ownership products
understanding of legislation affecting these customers (Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, Building Safety Act 2022)
knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges
ability to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner
use initiative to problem solve

Job Responsibility

Manage a portfolio of leasehold, freehold and shared ownership properties
take full responsibility for leasehold management and provide specialist advice to customers both internally and externally
lead on scrutinising and management of service charge enquiries
investigate and remedy lease breaches
handle lease extension claims alongside legal teams
act as point of contact for other lease specific enquiries and processes

Fulltime

Homeowner Services Officer

We have an exciting opportunity for a Homeowner Services Officer to join our tea...

Location

United Kingdom , City of London

Salary:

41745.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction
Proven ability to manage a varied workload, meeting performance targets
Ability to develop processes and systems according to changing needs
Good attention to detail, and application of critical thinking to identify and resolve risks
Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities
Excellent oral and written communications

Job Responsibility

Deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness
Provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers
Manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests
Coordinate actions cross-functionally as required and in line with agreed policies and procedures
Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working

What we offer

Holidays: 25 – 27 days holiday a year, plus bank holidays
Opportunity to buy up to an additional 5 days
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme: Guinness match your contribution up to 9%
Salary sacrifice arrangement
Benefits Portal: lifestyle benefits scheme
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: three times salary life cover
Health Plan Options
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses

Fulltime

Homeownership Services Officer

We are currently recruiting for an experienced Homeownership Services Officer to...

Location

United Kingdom , Bracknell

Salary:

27.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association
Strong knowledge of leasehold legislation and service charges
Excellent communication and customer service skills
Ability to manage a busy caseload independently

Job Responsibility

Manage a portfolio of leasehold and shared ownership properties
Provide advice and support to homeowners on service charges, leases, and related queries
Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire
Investigate and resolve complex customer queries and complaints
Work closely with internal teams including finance, legal, and property services
Ensure compliance with relevant legislation and policies

Fulltime

Housing Officer

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial rol...

Location

United Kingdom , London

Salary:

43038.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent customer service skills, with strong communication and relationship-building abilities
The capability to plan and manage your workload effectively without high levels of supervision
Confidence using mobile technology to work ‘on the go’
Strong resource and time-management skills, with the ability to prioritise and deliver value for money
Experience working in an environment of legislative and organisational change
Proven problem-solving and decision-making skills
Resilience when handling challenging situations and delivering sustainable outcomes
Experience in analysing data and drawing informed conclusions

Job Responsibility

Providing an accessible service to both homeowners and rental residents
Working in a mobile way, spending much of your time out in your patch, meeting residents, building relationships, and resolving issues
Collaborating closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents

What we offer

25 – 27 days holiday a year, plus bank holidays
Opportunity to buy up to an additional 5 days holiday
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme with Guinness matching contribution up to 9%
Benefits Portal with lifestyle benefits scheme
Annual Performance Score bonus subject to eligibility
Life Assurance of three times salary life cover
Health Plan Options
Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work
Access to the Finance wellbeing portal

Fulltime

Community Association Manager

Associa is currently looking for a Community Association Manager (CAM) to join o...

Location

United States , Fairfield

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Office (word, excel, outlook)
Experience in Community Management, customer service, hospitality or other related industry
Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.)
Proficient in Customer Service and conflict resolution
Able to work effectively with others in person and in group setting
Able to prioritize, manage time, and meet deadlines
Able to communicate effectively and professionally on phone, email, and in-person

Job Responsibility

Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed
Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement
Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state or governing documents
Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors
Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation

What we offer

medical insurance
dental insurance
vision insurance
401k
disability insurance
support with wellness and development initiatives

Fulltime

Office Administrator

Associa is looking for an Office Administrator to join our team.The Office Admin...

Location

United States , Beaverton

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

3+ years of experience in a customer-facing role required
Experience in property management, HOA administration, residential services, or municipal/community-facing operations strongly preferred
Familiarity with HOA governance, compliance, and community standards a plus
Proficiency in Microsoft 365 required including Outlook, Excel, PowerPoint, and Bookings
Strong preference for candidates experienced with Weebly (or similar)
Skilled at drafting communications, updates, and event/announcement content
Strong organizational skills with the ability to manage multiple priorities independently
Excellent written and verbal communication skills with a high level of professionalism
Commitment to confidentiality, integrity, and service excellence

Job Responsibility

Serve as the primary point of contact for homeowners, renters, and visitors
Draft and distribute community announcements, newsletters, and Board communications
Maintain accurate homeowner and tenant records across digital systems
Support online portals (TownSq and website) including meeting schedules, minutes, voting, and surveys
Provide timely support for homeowner inquiries, disputes, and information requests
Issue compliance notices and assist in follow-up communication where appropriate
Support community events and engagement initiatives, including registrations and outreach
Manage scheduling, communication, invoicing, and access for facility rentals
Ensure amenities are properly stocked and operational in collaboration with operations staff
Oversee visitor and renter access including keycard issuance and recordkeeping

What we offer

World-Class Training
Additional Income Opportunities
CAI (Community Association Industry) Course/Designation Assistance
Paid Time Off/Holidays
Comprehensive Medical Benefits
Wellness Incentives
Mileage Reimbursement
Company Cellphone

Fulltime

New

Assistant Area Manager

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”...

Location

United States , Panama City Beach

Salary:

55000.00 - 60000.00 USD / Year

AvantStay

Expiration Date

Until further notice

Requirements

2+ years of hospitality or customer-facing experience
Basic skills in Microsoft Office (Excel, Word & PowerPoint)
Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
Reliable, snow-ready car and a valid driver's license
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Responsiveness via Slack and email

Job Responsibility

Support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area
Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
Reporting to the Area Manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager
Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel
Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame
Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action
Carrying out essential, non-manual administrative duties to support daily operations
Coordinating and/or overseeing housekeeping or routine rental maintenance tasks

What we offer

Annual salary of $55-60k + performance bonus
Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
Mileage reimbursement

Fulltime

New

Field Operations Agent

As a Field Operations Agent, you will support the management team in all the day...

Location

United States , Island County, Washington

Salary:

47840.00 - 50000.00 USD / Year ▼

AvantStay

Expiration Date

Until further notice

Requirements

Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
1+ year of hospitality or customer-facing experience
Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
Access to reliable transportation and a valid driver's license
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Job Responsibility

Reporting to the local market leader and performing routine assigned tasks and providing other support as directed
Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations
Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively
Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service
Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues
Frequently traveling to various properties within the designated area to support operations and ensure compliance
Oversee housekeeping dispatching in the absence of the local market leader
Strong focus on onboarding new homes.

What we offer

Hourly pay $23-24/hr, depending on skills & experience
Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
Mileage reimbursement

Fulltime

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Homeowner Services Officer

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Homeowner Services Officer

Homeowner Services Officer

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