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Homeowner Services Officer

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Abri

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Location:
United Kingdom , Eastleigh

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Category:
Real Estate

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Contract Type:
Employment contract

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Salary:

36986.00 GBP / Year
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Job Description:

We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based from our Eastleigh office on a permanent basis. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Job Responsibility:

  • Manage a portfolio of leasehold, freehold and shared ownership properties
  • take full responsibility for leasehold management and provide specialist advice to customers both internally and externally
  • lead on scrutinising and management of service charge enquiries
  • investigate and remedy lease breaches
  • handle lease extension claims alongside legal teams
  • act as point of contact for other lease specific enquiries and processes

Requirements:

  • Access to own vehicle and full UK driving licence
  • knowledge and experience in both leasehold and shared ownership products
  • understanding of legislation affecting these customers (Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, Building Safety Act 2022)
  • knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges
  • ability to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner
  • use initiative to problem solve

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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