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Homeowner Services Officer

Social Value Portal Ltd

Location:
United Kingdom , City of London

Category:
Real Estate

Contract Type:
Employment contract

Salary:

41745.00 GBP / Year

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Job Description:

We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role.

Job Responsibility:

Deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness
Provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers
Manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests
Coordinate actions cross-functionally as required and in line with agreed policies and procedures
Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working

Requirements:

Proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction
Proven ability to manage a varied workload, meeting performance targets
Ability to develop processes and systems according to changing needs
Good attention to detail, and application of critical thinking to identify and resolve risks
Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities
Excellent oral and written communications

Nice to have:

Proven experience of managing residential leasehold and shared ownership homes
Relevant sector experience

What we offer:

Holidays: 25 – 27 days holiday a year, plus bank holidays
Opportunity to buy up to an additional 5 days
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme: Guinness match your contribution up to 9%
Salary sacrifice arrangement
Benefits Portal: lifestyle benefits scheme
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: three times salary life cover
Health Plan Options
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses
Access to the Finance wellbeing portal
Professional subscription annual payment
Travel season ticket loan
Car lease scheme

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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