Homelessness / Housing Support Officer Job at Brook-St Hiredonline (Wigston Magna)

Supported Housing Officer

Homeless Support Officer role supporting vulnerable clients within Supported Hou...

Location

United Kingdom , Dover

Salary:

12.50 - 13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a similar role, supporting vulnerable clients
A sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are responsive to their needs
Strong communication skills
Psychology background would be preferred

Job Responsibility

Provide strength-based support to single people that are homeless or at risk of homelessness
Carry a mixed caseload of clients and supporting them within supported accommodation
Work with individuals to address multiple complex needs, supporting them to become more resilient and live independent lives
Provide a strength-based, psychologically informed approach to support
Establish positive working relationships with clients
Coach and support clients with housing related support including budgeting, debt management, education, employment, independent living skills
Support clients to become integrated within their local community
Maintain accurate and up to date administrative records and systems
Liaise with housing agencies to ensure that appropriate referrals are made
Inspect prospective move-on options with clients and landlords

What we offer

Weekly pay
Possibility of further opportunities

Fulltime

New

Housing and benefits officer

This is a specialist role that works closely with homelessness, and officers wor...

Location

United Kingdom , London

Salary:

17.00 - 30.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organisational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Educated in a relevant area of study at NVQ Level 4 or equivalent
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back-office environment
Experience of using a PC to update records and extract information

Job Responsibility

Providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community
To contribute to the provision of high performing customer centred financial assessment service
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
Make decisions on and implement Housing Benefit/Council Tax Support backdating requests
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Work with Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

What we offer

Accrued Holiday Pay (on top of hourly rate)

Fulltime

Homelessness / Housing Support Officer

To provide high-quality housing management and housing-related support to indivi...

Location

United Kingdom , Leicester

Salary:

12.21 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to manage challenging behaviour and conflict effectively
Strong communication and relationship-building skills
Organised, proactive, and able to work independently
Compassionate, resilient, and client-focused approach
Understanding of homelessness, housing support, and tenancy sustainment (desirable)

Job Responsibility

Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards
Ensure accommodation provides a safe, secure, and well-maintained living environment
Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly
Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements
Complete full client inductions, including house rules, safety procedures, and behavioural expectations
Act as the first point of contact for accommodation-related matters, including: Housing Benefit / Universal Credit advice
Rent arrears support and payment plans
Anti-social behaviour issues
Deliver housing-related support to help clients sustain their accommodation, including: Encouraging regular rent payments
Budgeting and money management

Homelessness / Housing Support Officer

To provide high-quality housing management and housing-related support to indivi...

Location

United Kingdom , Leicester

Salary:

12.21 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Ability to manage challenging behaviour and conflict effectively
Strong communication and relationship-building skills
Organised, proactive, and able to work independently
Compassionate, resilient, and client-focused approach
Understanding of homelessness, housing support, and tenancy sustainment (desirable)

Job Responsibility

Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards
Ensure accommodation provides a safe, secure, and well-maintained living environment
Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly
Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements
Complete full client inductions, including house rules, safety procedures, and behavioural expectations
Act as the first point of contact for accommodation-related matters, including: Housing Benefit / Universal Credit advice
Rent arrears support and payment plans
Anti-social behaviour issues
Deliver housing-related support to help clients sustain their accommodation, including: Encouraging regular rent payments
Budgeting and money management

Housing Officer

Make a real impact by supporting vulnerable adults at risk of homelessness to bu...

Location

United Kingdom , Alveston, South Gloucestershire

Salary:

14.50 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience supporting vulnerable adults in supported housing
Understanding of homelessness, safeguarding and PIE approaches
Strong communication, engagement and advocacy skills
Confidence managing a varied caseload and good IT literacy
A DBS (ideally registered on the Update Service)
References covering the last 2 years
To be a driver, due to service requirements

Job Responsibility

Deliver tailored 1‑to‑1 support
Work closely with external agencies
Maintain accurate case notes and support plans
Safeguard vulnerable adults in line with procedures
Promote equality, inclusion and resident empowerment
Contribute to service improvement and positive change

What we offer

Holiday, reward schemes, full training

Fulltime

Home Options Officer

Home Options Officer – Ongoing Temporary. This is an excellent opportunity for a...

Location

United Kingdom , Doncaster

Salary:

18.74 GBP / Hour

Service Care Solutions

Expiration Date

March 30, 2026

Requirements

Experience within Housing Options, Homelessness Prevention or a similar frontline housing role
Strong knowledge of homelessness legislation and statutory duties
Experience working with vulnerable customers and complex cases
Ability to manage competing priorities and work in a performance-driven environment
Excellent written and verbal communication skills
Full UK driving licence and access to a vehicle (desirable)

Job Responsibility

Deliver frontline housing advice with a focus on homelessness prevention and relief
Assess cases in line with the Housing Act 1996 and Homelessness Reduction Act 2017
Work with customers to retain existing accommodation or secure alternative housing options
Support vulnerable households, including rough sleepers and those fleeing domestic abuse
Liaise with landlords, support services, prisons, hospitals and other partner agencies
Manage caseloads, maintain accurate records and communicate decisions clearly
Assist customers accessing the private rented sector, including prevention schemes where applicable

Fulltime

Housing Solutions Officer

An exciting opportunity has arisen for a Housing Solutions Officer based in Sout...

Location

United Kingdom , South West London

Salary:

26.56 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

MUST HAVE recent experience as a Housing Solutions Officer within a UK local authority/housing options service
Strong, current knowledge of HRA 2017, Housing Act 1996 Part VII, Homelessness Code of Guidance, Domestic Abuse Act 2021, and interfaces with the Care Act/Children Act
Proven track record drafting robust s184 decisions and PHPs
Confident with suitability, local connection, intentionality and priority need assessments

Job Responsibility

Assess & decide homelessness applications under Part VII Housing Act 1996 and the Homelessness Reduction Act 2017: s189A assessments, Personalised Housing Plans (PHPs) and s184 decisions with clear reasoning
Prevent & relieve homelessness: landlord negotiation, PRS access, mediation, DHP signposting, Sanctuary Scheme, and multi-agency interventions
Case management across prevention/relief/main duty stages (s195, s189B, s193), maintaining accurate records, evidence, and audit trails to KPI/SLA standards
Temporary accommodation (TA): arrange placements, conduct suitability checks, manage move-on plans and PRSO/PRSO suitability reviews
Complaints & legal: contribute to s202 reviews, prepare bundles, respond to pre-action, and apply the Code of Guidance consistently
Safeguarding & partnerships: work with children’s/adults’ services, VAWG/refuge providers, health, probation and voluntary sector partners
Data & performance: update systems (e.g., Jigsaw/Locata/Northgate/iWorld/Civica), support P1E/DELTA returns, and drive TA reductions

Fulltime

Housing Options Officer

Housing Options Officer – Remote Rate: £29.35 per hour (Umbrella) Contract: 3-mo...

Location

United Kingdom

Salary:

29.35 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Housing Options Officer
Strong working knowledge of the HRA 2017, Housing Act 1996, and associated legislation
Experience in homelessness prevention, PHPs, and S184 decision-making
Excellent communication and case management skills
Ability to work independently and manage a remote caseload effectively

Job Responsibility

Manage a caseload of homelessness applications from initial triage through to decision-making
Complete section 184 investigations and issue statutory decision letters
Create and manage Personalised Housing Plans (PHPs)
Prevent homelessness through negotiation, mediation, and alternative housing options
Liaise with landlords, support services, temporary accommodation providers and partner agencies
Maintain accurate case notes and ensure all work complies with relevant legislation and local policy

Fulltime

Homelessness / Housing Support Officer

Brook-St Hiredonline

Location:
United Kingdom , Wigston Magna

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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