Homelessness / Housing Support Officer

• Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards
• Ensure accommodation provides a safe, secure, and well-maintained living environment
• Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly
• Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements
• Complete full client inductions, including house rules, safety procedures, and behavioural expectations
• Act as the first point of contact for accommodation-related matters, including: Housing Benefit / Universal Credit advice
• Rent arrears support and payment plans
• Anti-social behaviour issues
• Deliver housing-related support to help clients sustain their accommodation, including: Encouraging regular rent payments
• Budgeting and money management
• Maintaining their living space
• Work collaboratively with clients to develop and progress individual support/action plans
• Support clients to achieve positive and sustainable outcomes, including moving into more permanent accommodation
• Remain alert to the health, mental health, and wellbeing needs of clients
• Manage challenging behaviour, conflict, and difficult situations calmly and professionally
• Respond appropriately to incidents, safeguarding concerns, and crisis situations in line with organisational policies and procedures

• Ability to manage challenging behaviour and conflict effectively
• Strong communication and relationship-building skills
• Organised, proactive, and able to work independently
• Compassionate, resilient, and client-focused approach
• Understanding of homelessness, housing support, and tenancy sustainment (desirable)

Understanding of homelessness, housing support, and tenancy sustainment