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Homeless Support Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Rhyl

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

27020.00 GBP / Year
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Job Description:

Make a real difference where it matters most. At ClwydAlyn, we're on a mission: Together to Beat Poverty. As a Homeless Support Officer, you'll play a vital role in supporting young people and families experiencing homelessness to rebuild their lives and move towards independence. This is a hands-on, people-focused role where no two nights are the same. You'll be a consistent, supportive presence—helping residents feel safe, valued, and empowered.

Job Responsibility:

  • Building positive, trusting relationships with residents
  • Supporting people to develop independent living skills (cooking, cleaning, budgeting, tenancy management)
  • Encouraging access to education, volunteering, apprenticeships, and employment
  • Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
  • Creating a safe, calm and supportive environment overnight
  • Keeping accurate records using IT systems

Requirements:

  • Empathy and a genuine understanding of people facing homelessness
  • Resilience and the ability to stay calm in challenging situations
  • Strong communication and relationship-building skills
  • A proactive, self-motivated approach
  • Basic IT skills

Nice to have:

Relevant experience or qualifications in housing, social care, or youth work

What we offer:
  • Inclusive and fair recruitment process
  • Welsh and English applications welcomed equally
  • Enhanced DBS check paid for
  • Ongoing development and support

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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