Homeless Support Officer Job at 360 Resourcing Solutions (Rhyl)

Job Description

Help People Rebuild Their Lives. At ClwydAlyn, we believe everyone deserves a safe place to call home and the opportunity to build a brighter future. We're looking for a compassionate, resilient and people-focused Homeless Support Officer to join our dedicated team, working across Crescent Court and Bruton Park in Rhyl. This is far more than a night support role. You'll be a trusted presence for people who may be facing some of the most challenging periods of their lives, providing practical support, encouragement and stability when they need it most. Whether you're supporting someone experiencing homelessness to develop independent living skills, helping them access services, or simply being a reassuring presence during a difficult time, you'll play an important role in helping people move forward with confidence. Every shift brings new challenges, but also the opportunity to make a genuine difference.

Job Responsibility

Build positive, trusting relationships with residents
Create a safe, welcoming and inclusive environment
Support residents to develop everyday life skills such as budgeting, cooking, cleaning and tenancy management
Encourage residents to engage with education, training, volunteering and employment opportunities
Help residents access welfare benefits, healthcare, mental health support and other specialist services
Promote social inclusion and community involvement
Maintain accurate records and support plans using digital systems
Work collaboratively with colleagues and partner agencies to achieve the best outcomes for residents

Requirements

Youth & Community, Housing, Social Care qualification, relevant experience, or equivalent transferable skills
Ability to demonstrate empathy and understanding when supporting people experiencing homelessness
Confidence using IT systems and maintaining accurate records
Willingness to work nights, including alternate weekends

What we offer

25 days annual leave, increasing with service
The option to buy and sell annual leave
Up to 8% employer pension contribution
Enhanced family-friendly policies
Enhanced sick pay
Employee Assistance Programme
Learning and development opportunities
A DBS check paid for by ClwydAlyn
The opportunity to make a genuine difference to people's lives every day

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Homeless Support Officer

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