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Direct Line Group Logo Direct Line Group · Insurance

Home Trading Manager

United Kingdom, London, Leeds · Job Posted May 04, 2026
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Job Description

We have an exciting opportunity to join our PCW Home Team. As a valued member of the Team, you will be responsible for helping our Strengthen Value Stream to deliver business objectives through effective stakeholder engagement, change management, product management, analysis of customer and market insight, and identifying opportunities to improve customer outcomes.

Job Responsibility

  • Driving and shaping the trading landscape for our PCW Home brands to deliver outstanding customer and commercial outcomes and management of business opportunities that helps us achieve the Home PCW Product Roadmap
  • Playing a leading role in the PCW Home team to drive delivery of our PCW Home Trading and product roadmap to drive profitable growth
  • Identifies and drive through to deployment new product development opportunities in line with customer demand, market changes and the overall Home strategy to enable our brands to win in the PCW market
  • Responsible for creating, shaping and delivering the product development roadmap, gaining sign off through the product governance framework
  • Working effectively to manage stakeholder deliverables in line with the project plan and effectively communicating and finding solutions to overcome barriers to delivery
  • Deep understanding and monitoring of trading MI to initiate, develop and evaluate test & learn trading and product development initiatives to drive improvements in our commercial performance for our Home PCW brands
  • Contribute to trading meetings with matrix managed stakeholders to understand and challenge current performance trends and identify potential risks and suggest appropriate trading responses
  • Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies
  • Challenges, shapes and aligns the trading and product strategy and roadmap across key channels including Digital, PCWs and Operations
  • Identifies and offers solutions for customer problems and eradicates pain points across end to end experience aligning our proposition to brand values
  • Builds deep understanding of regulatory landscape and identifies implications on business models, products and processes
  • Actively seeks out and brings the 'voice of the customer' into all activities ensuring customer outcomes are considered and customer best interests' rules are adhered to when decisions are made
  • Be aware of and comply with the rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks, keeping abreast of any changes

Requirements

  • A continuous improvement approach, actively seeking new ways of working to deliver better Home Insurance solutions
  • Strong customer focus, with the ability to understand and respond to customer needs in a changing market
  • Commercial and market awareness, with experience applying insight to improve products or outcomes
  • Proven ability to work collaboratively with a wide range of internal and external stakeholders
  • Demonstrated enthusiasm, drive and curiosity, with a proactive mindset and willingness to challenge the status quo

What we offer

  • Employer contributed pension
  • Annual company bonus
  • Discounts on Insurance products
  • Generous holiday allowance
  • Flexible benefits package including optional health and dental insurance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role
  • Plus the chance to buy and sell up to 5 days
  • Company contributions of 9% of your salary towards your pension
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Free Green Flag breakdown cover
  • 50% off Direct Line Group products in Motor, Home and Pet insurance when you're named on the policy
  • Discounts and cashback savings across hundreds of other well-known brands
  • Adjust your income protection, life assurance, and benefits package through our flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community
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