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ACE Hardware Logo ACE Hardware · Customer Service

Home Services Dispatcher

United States, Alpharetta Employment contract 18.00 - 25.00 USD / Hour · Job Posted May 04, 2026
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Job Description

About Moncrief Heating & Cooling: Moncrief Heating & Air Conditioning is the oldest HVAC company in Atlanta, proudly serving the Atlanta area since 1898. While much has changed over the last 128 years, our core values have stayed the same. Moncrief Heating & Air Conditioning is now a part of the Ace Hardware Home Services family! It's still the same great Moncrief team that you know and trust. The alignment of values, purpose, and vision between Moncrief and Ace Hardware is truly remarkable. With Ace Hardware's dedication to helpful service in local communities and focus on customer satisfaction, we're excited to continue delivering exceptional HVAC and plumbing services and quality alongside the resources of one of America's most trusted retailers. Together with Ace, we're looking forward to growing and supporting the local community for years to come.

Job Responsibility

  • Provide unmatched customer service
  • Effectively dispatch the service team to reduce travel and down time
  • Work with the service manager and supervisors to ensure the appropriate technician is dispatched
  • Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers
  • Learn all services and product offerings to effectively communicate with our customer base
  • Coordinate with the procurement team to ensure parts are available to the service team for prompt repair
  • Respond to customer inquiries by email or telephone providing an unequaled first impression
  • Answer inbound phone calls and manage the service team’s scheduling

Requirements

  • Two years of customer service and/or field service logistics experience minimum (required)
  • Strong Computer skills – MS Office, database management, etc.
  • ServiceTitan experience preferred
  • Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
  • Strategic thinker who possesses the ability to anticipate problems and find solutions
  • Strong organization skills with attention to detail
  • Good time-management, possessing the ability to balance priorities
  • Self-starter and able to work successfully without supervision
  • Competitive, ambitious and results oriented, energized by achieving and exceeding goals
  • Dispatch experience highly preferred, not required

Nice to have

  • ServiceTitan experience
  • Dispatch experience

What we offer

  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents
  • Warehouse Merchandise Discount
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels
  • Employee Assistance Program
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