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You will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. You will ensure compliance is upheld with leases, legislation, and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role also supervises and acts as deputy to the Home Ownership Manager as required.
Job Responsibility:
Managing the relationship between Hastoe and its leaseholders, shared owners and freeholders
Ensure compliance is upheld with leases, legislation, and internal policies
Support residents with advice and manage a range of property and legal matters
Supervise and act as deputy to the Home Ownership Manager as required
Managing the shared ownership, leasehold and freehold portfolios
Overseeing complex escalations whilst ensuring legal and regulatory compliance is upheld
Supporting processes such as variations, enfranchisement, debt recovery and breach of lease cases
Collaborating with solicitors, finance and internal teams to ensure smooth delivery and promote excellent customer service
Attending resident drop-in days, scheme inspections and consultations where necessary
Requirements:
Experience in housing management, particularly with leaseholders and shared ownership schemes
Ability to work with a variety of stakeholders varying in seniority
Excellent written and verbal communication skills
Confidently interpret leases and freehold agreements
Manage complex leasehold cases including legal enforcement
Strong organisational skills to aid with the management of multiple priorities
Customer focused, resilient under pressure, detail driven, and committed to fairness, professionalism, and high standards
Proficient with the use of I.T. systems, including Microsoft Office and specialist housing management software
Willing to study for a professional qualification. Minimum level 3 CIH – Chartered Institute of Housing (if not already obtained)
What we offer:
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution