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Home Ownership Team Leader

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HASTOE HOUSING ASSOCIATION

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Location:
United Kingdom

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Category:

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Contract Type:
Not provided

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Salary:

43987.50 GBP / Year
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Job Description:

You will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. You will ensure compliance is upheld with leases, legislation, and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role also supervises and acts as deputy to the Home Ownership Manager as required.

Job Responsibility:

  • Managing the relationship between Hastoe and its leaseholders, shared owners and freeholders
  • Ensure compliance is upheld with leases, legislation, and internal policies
  • Support residents with advice and manage a range of property and legal matters
  • Supervise and act as deputy to the Home Ownership Manager as required
  • Managing the shared ownership, leasehold and freehold portfolios
  • Overseeing complex escalations whilst ensuring legal and regulatory compliance is upheld
  • Supporting processes such as variations, enfranchisement, debt recovery and breach of lease cases
  • Collaborating with solicitors, finance and internal teams to ensure smooth delivery and promote excellent customer service
  • Attending resident drop-in days, scheme inspections and consultations where necessary

Requirements:

  • Experience in housing management, particularly with leaseholders and shared ownership schemes
  • Ability to work with a variety of stakeholders varying in seniority
  • Excellent written and verbal communication skills
  • Confidently interpret leases and freehold agreements
  • Manage complex leasehold cases including legal enforcement
  • Strong organisational skills to aid with the management of multiple priorities
  • Customer focused, resilient under pressure, detail driven, and committed to fairness, professionalism, and high standards
  • Proficient with the use of I.T. systems, including Microsoft Office and specialist housing management software
  • Willing to study for a professional qualification. Minimum level 3 CIH – Chartered Institute of Housing (if not already obtained)
What we offer:
  • Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave
  • Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution

Additional Information:

Job Posted:
April 01, 2026

Expiration:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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