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Home Ownership Officer

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HASTOE HOUSING ASSOCIATION

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Location:
United Kingdom

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Category:
Real Estate

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Contract Type:
Employment contract

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Salary:

38254.63 GBP / Year
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Job Description:

The Home Ownership Officer will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. The role ensures compliance with leases, legislation and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role will also support the Home Ownership Manager in delivering a high-quality service to homeowners, ensuring compliance with leases, legislative requirements, and Hastoe policies.

Job Responsibility:

  • Acting as the main point of contact for leaseholders and shared owners, dealing with queries related to leases, service charges and home ownership policies
  • managing statutory and voluntary lease extensions, collective enfranchisement applications as well as staircasing, liaising with legal teams and valuers as needed
  • investigating and resolving breaches of lease conditions, working with internal and external partners to achieve timely resolution
  • carrying out administration aspects relating to resales, disposals, consultations and Ground Rent
  • working with solicitors to prepare cases for legal action including injunctions, money judgments, and forfeiture where necessary, and representing the organization at court or tribunal hearings
  • liaising with finance teams to answer any service charge queries and to assist with the service charge estimates and actuals
  • delivering excellent customer service, ensuring all queries are handled effectively and professionally

Requirements:

  • Educated to A-Level standard
  • proven experience in housing management, particularly in dealing with leaseholders and shared ownership leases, including the legal frameworks surrounding them
  • excellent written and verbal communication skills
  • commitment to delivering high standards
  • problem-solving skills and a proactive approach to resolving issues
  • ability to work independently and as part of a team
  • flexible and adaptable to change, with a willingness to learn and develop in the role
  • willingness to study for a professional qualification in housing, property management, or a related field (e.g., CIH membership) where this isn’t already held
What we offer:
  • Annual Leave starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave
  • Enhanced Pension with employer contributions starting at 5% and based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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