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Home Options Officer – Ongoing Temporary. This is an excellent opportunity for a housing professional with strong homelessness prevention experience to join a busy frontline service focused on achieving positive outcomes for customers. You will provide a comprehensive housing options service, working proactively to prevent homelessness and support customers to secure and sustain suitable accommodation. The role involves managing a varied caseload, completing statutory assessments, and working closely with partner agencies to deliver effective housing solutions.
Job Responsibility:
Deliver frontline housing advice with a focus on homelessness prevention and relief
Assess cases in line with the Housing Act 1996 and Homelessness Reduction Act 2017
Work with customers to retain existing accommodation or secure alternative housing options
Support vulnerable households, including rough sleepers and those fleeing domestic abuse
Liaise with landlords, support services, prisons, hospitals and other partner agencies
Manage caseloads, maintain accurate records and communicate decisions clearly
Assist customers accessing the private rented sector, including prevention schemes where applicable
Requirements:
Experience within Housing Options, Homelessness Prevention or a similar frontline housing role
Strong knowledge of homelessness legislation and statutory duties
Experience working with vulnerable customers and complex cases
Ability to manage competing priorities and work in a performance-driven environment
Excellent written and verbal communication skills
Full UK driving licence and access to a vehicle (desirable)