Home Mortgage Senior Business Support Manager

As a Senior Business Support Manager supporting the Mortgage business, this role is responsible leading internal sales communications, colleague engagement, and change management to support transformation initiatives and adoption of new ways of working. This role plays a critical part in evolving the operating model by supporting key functional areas including Sales Strategy, Process Optimization, Sales Enablement, Analytics, Change Management, Talent Development, and Platform Delivery. This may cover activities such as facilities, space planning and moves, systems development and support. The incumbents decisions are generally guided by policies resources and business plans, and she / he may receive moderate guidance from a manager. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. Liaising with the other business areas such as human resources, legal & compliance, and operations may also be an integral part of the role. Guided by department policies, resource requirements, budgets and the business, the incumbent is responsible for the oversight and strategic management of the sales strategy to support execution, develop sales tools, and enable field performance through training and coaching support. In conjunction with Division Management the incumbent brings all deliverables to implementation in an agreed schedule, facilitating Retail and Virtual loan officer's marketing efforts to their current 'book-of-business' across social media, email, and other digital platforms. The incumbent oversees all Business Unit Manager duties for the business as well as manage aspects of the HR function and space planning to support the department.