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We are seeking a dedicated individual to lead the Mortgage Pricing Oversight team, contributing their talents to supporting Mortgage Loan Officers and Private Bank Relationship Managers in making customers’ dream of home ownership possible. In this role, you will manage a team of Business Support Consultants who engage daily with sales, operations, capital markets and senior leaders during the mortgage originations process to ensure loans are priced correctly and competitively. This team often is responsible for very time sensitive work so we expect adherence to pre-defined SLAs, while maintaining strong quality. You should be able to lead a team with confidence, communicate well with others, have a strong attention to detail, and be comfortable raising objections. Not only will you manage the team and day-to-day execution, but we ask that you also bring a fresh perspective and have a mindset of continuous improvement to make our business even better.
Job Responsibility:
Owning all pricing discount programs: Define program parameters
Provide guidance to team members, sales, operations, and capital markets
Manage all related policies and procedures
Review and decision any policy exceptions in a fair and consistent manner
Work with the Mortgage Analytics team to monitor program performance and recommend changes as needed
Managing a team that processes (including personally executing these tasks as needed) Pricing Exception requests from customers/sales
Process Relationship Pricing request from customers/sales
Process Post-Closing Loan Modification requests from customer/sales
Monitor colleague adherence to policies and raise concerns to leadership
Work collaboratively with other members of the Pricing Oversight team to manage incoming requests and loan balance work amongst each other