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The Care Transitions Liaison (LPN) serves as a liaison between Aveanna and the physician, client, hospital, medical personnel, and other healthcare team members. This role serves as an advisor to clients utilizing the resources and services available to meet their needs and resolve issues. The Liaison will evaluate services provided and community satisfaction based on these sources.
Job Responsibility
Collaborates with physicians, medical staff, or clients in the assigned territory to evaluate satisfaction of home care services
Provides a plan of correction either verbally or in writing if dissatisfaction of services is noted
Communicates with discharge personnel in assigned hospitals/facilities to ensure a smooth and satisfactory transfer of the patient to the Aveanna services.
Educates physicians, discharge planners, and social workers about Aveanna services and the general benefits of home health and hospice services.
Prospects for and identifies new physicians/discharge planners who have potential to refer patients to Aveanna
Initiates cold calls and develops mutually beneficial relationships that are patient focused.
Conducts initial and ongoing needs assessment of customers in assigned territory and responds accordingly, or refers on to the appropriate department that can address and/or meet those needs
Attends and assists in enhancing effectiveness of liaison meetings
serves on agency committees.
Assists in creating the production of printed educational material and brochures regarding services provided and presents this collateral to customers
Participates with other Health Care Liaison team members in co-marketing and coordination of the above activities.
Creates and maintains records and files of all referral contacts in assigned location
Actively maintains a pulse on the market and on competing agencies in assigned territory
Meets and/or exceeds referral and admission quota expectations for assigned location
Utilizes creative and cost-effective means in achieving assigned location goals
Performs other duties as assigned.
Requirements
Minimum of two (2) years healthcare, home health, or hospice sales experience required
Active LPN license in the state of the application
Knowledge of standards of practice for all services provided
Active and unencumbered professional clinical license in the territory assigned
Valid and current driver’s license with evidence of automobile liability insurance