Home Furnishing Business Leader Job at IKEA (Billingstad)

Business Navigation and Operations Group Leader

As MFU Business Navigation and Operations (BNO) you use knowledge of IKEA and lo...

Location

Kuwait

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

BSc or MSc in Finance or Business Controlling
Previous experience in a Business Controlling/operation role with proven strong analytical and numerical skills
A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business
Proven record of consistently meeting agreed budgets and goals, and working on plans over a number of years. Setting and implementing action goals and providing clear direction and following up goals
Ability to develop knowledge of the national and global market and business conditions, and take decisions based on this information
Ability to communicate confidently and clearly in English, both verbally and in writing
Experience of working in a fast-paced retail, Logistic and delivery services environment
Experience and interest in retailing and/or home furnishing
Experience of leading and managing a team preferably gained in retailing and/or sales
High level of proficiency in Microsoft Office applications (especially Excel)

Job Responsibility

Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the MFU and that the MFU management is working towards agreed upon goals
Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning
Lead the MFU Business Plan process together with the MFU manager and management team and proactively working with local market data to understand our customers experience in our different touch points to provide relevant insight
Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the MFU and country challenges , priorities while involving and creating commitment among stakeholders when setting goals

Fulltime

New

Customer Experience Team Leader

You have a passion for delighting customers. You understand greatness requires t...

Location

United States , Stoughton

Salary:

27.51 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training
Builds emotional connections through meaningful and empathetic interactions with customers
setting the example and coaching others on how to do the same

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Communication & Interior Design group leader

The Communication & Interior Design group leader inspires and surprises visitors...

Location

Morocco , Tétouan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Extensive experience in Communication & Interior Design, Interior Design, Visual Merchandising, Store Planning or other design-oriented retail functions
Design-based education in Interior Design, Visual Merchandising, Graphic Design, Architecture or related fields
Proven success in leading, inspiring and developing people and creative processes within a fast-paced retail environment
Strong experience in visually expressing and protecting a brand identity
Strong visual competence with a keen eye for aesthetics, commerciality and customer experience
Proven customer-focused and business-driven mindset
Experience in creating and implementing commercial action plans and store communication strategies
Strong communication, coaching and presentation skills with the ability to explain concepts verbally and visually
Proven ability to prioritize, organize and manage multiple projects and teams effectively while meeting deadlines
Experience working cross-functionally and influencing stakeholders at different levels

Job Responsibility

Lead, inspire and develop the store Com&In team, including Interior Design and Visual Merchandising co-workers/managers, to strengthen the uniqueness of the IKEA identity in all customer meeting points
Secure inspiring, relevant and commercial home furnishing solutions through room settings, homes, vignettes, activity areas, store media and sales support areas that reflect a wide variety of living situations, styles and price levels
Lead the team in creating an optimal store layout and range presentation that supports the commercial priorities, customer journey and mechanical sales system
Drive vitality and seasonality in the store by securing a strong commercial calendar and implementing commercial activities that always give customers something new and inspiring to discover
Use knowledge of people’s life at home, customer shopping behaviour, market research and local trends to create relevant, aesthetic and functional solutions that exceed customer expectations
Partner closely with the Store Manager and commercial team to support sales, margin and business goals through impactful visual merchandising, store communication and home furnishing solutions
Secure that global tools, solutions and IKEA concept guidelines are implemented consistently while adapting solutions when needed to make them locally relevant
Ensure the store commercial team has a strong understanding of store layout, range of presentation and store communication to support the IKEA way of presenting the range
Contribute actively to the store business plan, country business plan and Com&In action plan by identifying initiatives that support business growth, customer engagement and long-term profitability
Inspire the team with up-to-date knowledge about home furnishing, retail, design, visual merchandising, sustainability, digital communication and market trends

Fulltime

Deputy Com & In Manager

The purpose of this function to inspire and surprise visitors by presenting and ...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of Home furnishing the IKEA way (living situations, style groups, store communication, furnish with light)
Range presentation the IKEA way (layout as a commercial tool, store media, display techniques)
Understand life at home in the local market and the outcome of market research
Understand trends that influence home furnishing
Work method for presenting the range the IKEA way
Understand the IKEA Concept and IKEA Brand objectives, IKEA mechanical sales system, IKEA strategic landscape, global tools and solutions
Understand on how to lead creative processes and how to build business competence through recruitment, competence development, retention and succession
Ability to combine and identify commercial, aesthetic and practical skills
Ability to create a trustful and creative environment
Good analytical and strategic skills, including the ability to steer the store business over the short-, mid- and long term

Job Responsibility

Lead, develop and inspire the Com&In team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market
Be accountable for the store layout, range presentation and store communication thereby contributing to positioning the IKEA Brand as the leader in life at home
Based on the national competence development plan, identify current competence levels in the teams and set up an action plan to develop and retain a high performing and passionate store Com&In team, with potential on succession
Secure ways of working in the store commercial team, secure they have the right understanding of store layout, range presentation and store communication
Secure a deep understanding of Life at Home in the PMA and make the insights to reflect in the business plan process, translated into clear direction for commercial briefs as well as in rebuilds
Secure an accurate Life at home knowledge platform, based on Unit/PMA, with a deep understanding of Local relevancy
Secure the level of knowledge on Life at home and local relevancy is transferred and up to date to the HFRD team and store commercial team

Fulltime

Customer Experience Team Leader

Location

United States , San Diego

Salary:

27.51 - 38.86 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers
Directs the overall selection, onboarding, development of co-workers
Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Small CMP Team Leader

We are the ones meeting our customers – in our stores, online, remote and beyond...

Location

South Korea , Daejeon

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Business-minded and result-driven with a strong customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling by understanding customers and their needs
Interest in people's everyday life at home and home furnishing
Open to change and highly flexible
Ability to work in and lead with a hands-on, collaborative approach
Ability to engage others by creating passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to communicate in English

Job Responsibility

Acknowledge local market specifics and lead efforts to meet customer needs within the omni ecosystem, ensuring a seamless shopping experience through inspiring home furnishing solutions and services
Lead and empower a multiskilled team to promote and sell prioritized range and services aligned with the commercial calendar, through strong customer interactions, sales steering, availability, and impactful range presentation
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility, contributing to customer satisfaction, goal achievement, and business standards, including Manager on Duty responsibilities when applicable
Ensure compliance and a safe work environment by maintaining a clean, organized, and safe workplace, adhering to IKEA's Code of Conduct, internal policies, and local health, safety, business, and environmental regulations
Take the lead in identifying, recruiting, retaining, and developing talent within the assigned scope, building a diverse and high-performing team capable of delivering results and ensuring future succession

What we offer

International mobility support can be offered as part of the recruitment

Fulltime

Common Content Manager

Hej Common Content Manager. The IKEA vision is to create a better everyday life ...

Location

Sweden , Älmhult

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong experience in leading and creating retail Marketing plans, preferably in an IKEA market
Proven experience leading global marketing communication for large brands—from strategy and concept to execution
Strong understanding of how insights, strategy, planning, and creative come together to create impact
Extensive experience in leading teams and influencing stakeholders in complex, matrixed environments
Deep knowledge of consumer behavior and a passion for creating people-centric communication
Strong creative and omnichannel expertise, with an eye for innovation and new opportunities
Solid understanding of range & product development and how communication connects to business
A strategic thinker who loves to create—comfortable moving between big-picture direction and hands-on work
An inspiring leader who builds trust, motivates others, and drives change
Skilled at simplifying complexity and turning ideas into clear direction and actions

Job Responsibility

Own the Common Content portfolio end-to-end
Define, plan, assign, approve, and follow up on all Common Content deliveries across IKEA Retailers—ensuring high quality, on-time, and cost-efficient execution aligned to business priorities
Steer performance, priorities, and investments
Manage the full portfolio, including budget and performance, balancing impact, cost, and delivery to support the IKEA Growth Plan
Turn insights into impactful content
Lead portfolio planning by combining consumer insights, creative direction, range priorities, and product selection into clear, customer-centric content directions
Drive innovation in an omnichannel landscape
Continuously develop and evolve Common Content to increase relevance, engagement, and effectiveness across channels and markets
Create clarity through strong briefs and decisions
Ensure fact-based, insight-driven decisions are translated into sharp, actionable briefs with clear strategic messaging

Fulltime

Small CMP Team Leader

We are the ones meeting our customers – in our stores, online, in our catalogue ...

Location

South Korea , Gwangju

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Business-minded and result-driven with a strong customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling by understanding customers and their needs
Interest in people's everyday life at home and home furnishing
Open to change and highly flexible
Ability to work in and lead with a hands-on, collaborative approach
Ability to engage others by creating passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to communicate in English

Job Responsibility

Acknowledge local market specifics and lead efforts to meet customer needs within the omni ecosystem, ensuring a seamless shopping experience through inspiring home furnishing solutions and services
Lead and empower a multiskilled team to promote and sell prioritized range and services aligned with the commercial calendar, through strong customer interactions, sales steering, availability, and impactful range presentation
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility, contributing to customer satisfaction, goal achievement, and business standards, including Manager on Duty responsibilities when applicable
Ensure compliance and a safe work environment by maintaining a clean, organized, and safe workplace, adhering to IKEA's Code of Conduct, internal policies, and local health, safety, business, and environmental regulations
Take the lead in identifying, recruiting, retaining, and developing talent within the assigned scope, building a diverse and high-performing team capable of delivering results and ensuring future succession

Fulltime

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Home Furnishing Business Leader

Job Description

Job Responsibility

Requirements

What we offer

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