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At HelloFresh, our mission is simple: to change the way people eat, forever. As a global digital-native FMCG company and the world's leading mealkit provider, we are transforming the traditional food supply chain through a data-driven, on-demand model that enables scalable and more sustainable food delivery. The HelloFresh Delivery Network (HFDN) is a critical part of our UK growth strategy, improving customer experience while reducing cost to serve. As we expand the network, we are looking for a Regional Manager for the West, responsible for the performance, stability, and startup/scale-up of three delivery sites, including one small satellite location. This role sits at the heart of execution. You will own day to day regional performance across safety, service, and cost, while also playing a key role in expanding capability, embedding standards, and preparing sites for growth. The role requires a strong grounding in B2C home delivery operations, confidence managing multiple locations, and the ability to translate plans into consistent on-the-ground execution.
Job Responsibility:
Own end-to-end performance across three HFDN sites in the West, ensuring consistent standards despite differences in scale and maturity
Act as the senior operational lead for the region, accountable for service, cost, safety, DSPs
Stabilise and scale new and smaller sites, ensuring they are operationally sound and aligned to HFDN ways of working
Oversee final mile delivery operations, from box handover and van loading through to route execution
Drive delivery accuracy, service reliability, and customer experience across all sites
Work closely with planning and central teams to ensure routes are executable and efficiently delivered on the ground
Work closely with central Logistics and HFDN development teams to embed new processes, tools, and standards
Identify operational risks and improvement opportunities, using data to drive decisions
Support future site launches and expansion activity in the region, acting as a key operational input
Ensure high standards of health and safety and compliance across all sites
Oversee cost control, invoice approval, and regional budget adherence
Handle escalations relating to customer complaints, insurance claims, and delivery incidents
Requirements:
Proven experience leading multi-site logistics or home delivery operations, ideally within B2C, FMCG, or last-mile environments
Comfortable owning regional performance rather than a single site
Strong people leader with experience managing Drivers and site teams
Confident operating in fast-changing environments, including new site launches or expansion phases
Solid understanding of fleet operations, driver models, and final mile delivery challenges
Data-driven, with the ability to balance cost, service, and safety
Experienced in health and safety, incident management, and operational risk
A demonstrable track record of reducing errors and improving operational performance at scale
Independent right to work in the UK
What we offer:
70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Mental health first aiders and an employee assistance programme