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We’re looking for a Home Connections Mutual Exchange Administrator to join the Home Connections Team based in Yeovil, Somerset. You’ll play a key role in helping us complete mutual exchanges within agreed timescales, reduce voids, and deliver excellent customer service. It’s a busy and varied role.
Job Responsibility:
Provide efficient and timely administrative support to the Mutual Exchange and Home Connections Teams
Help complete mutual exchanges within agreed timescales, reduce voids, and deliver excellent customer service
Manage a variety of tasks including monitoring team inboxes and work queues, preparing sign-up packs, chasing compliance documents, and handling mail merges and mail outs
Be involved with the HomeSwapper and SwapTracker processes—managing applications, approvals, property matching, and ensuring adverts meet standards
Produce positive communications about the mutual exchange process and actively promote Homeswapper and Swaptracker to customers
Requirements:
Experience in administration and customer service
Be organised, proactive, and confident in managing multiple priorities
Be self-motivated and passionate about delivering great outcomes for customers
Be flexible, as the role involves supporting colleagues across office locations and working closely with customers
Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults