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Ready to make a real impact? JoinAmbercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!
Job Responsibility:
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted
Contacts care providers and clients to provide service updates
Conducts monthly client wellness calls and conducts home visits as required
Provides thorough, complete follow-through on escalated client complaints and theft claims
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Requirements:
Must have high school diploma or equivalent
4 years of office experience
Interpersonal, organizational and communication skills
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program
Must have reliable transportation and a valid DL for travel to home visits monthly and some marketing