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Home Care Case Manager

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Arcadia Home Care and Staffing - an Addus family company

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Location:
United States , San Antonio

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To staff and manage clients’ care in a manner that ensures total internal and external customer satisfaction while meeting or exceeding company financial goals. Hours: Monday through Friday 8 am to 5 pm.

Job Responsibility:

  • Answers phones promptly and courteously
  • Maintains a strong relationship with all clients/families and caregivers
  • Plans, assigns and directs the work of assigned employees
  • Makes proper and timely staff assignments utilizing scheduling software
  • Performs daily office functions that will enable company to perform in an organized efficient manner
  • Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs
  • Maintains and confirms weekly schedules. Documents all pertinent information in client and worker computer loggings
  • Communicates all relevant client and worker information to the Operations Manager on a daily basis
  • Responsible for intake calls and conversion of calls to an “active” status
  • Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures
  • Maintains and updates client requirement for new active clients
  • Responsible for making care calls to our clients every 30 days
  • Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed
  • Provides fill-in client care in the event of an emergency situation
  • Assists in interviewing, making hiring decisions and participates in new hire orientation as needed
  • Verifies worker time-slips
  • Handles coaching/counseling/terminations of workers
  • Attends unemployment hearings as needed
  • Responsible for meeting or exceeding individual and department goals/KPIs
  • Attends scheduled meetings
  • Other duties may be assigned.

Requirements:

  • Excellent verbal and written communication skills
  • Good organizational skills
  • Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations
  • Proficient computer skills
  • CNA preferred
  • Prefer some college. High school diploma or general education degree (GED)
  • or one to three months related experience and/or training
  • or equivalent combination of education and experience.

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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