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The Agency Director is responsible for overseeing the daily operations of the agency, ensuring the delivery of safe, effective home care services in alignment with quality standards, state and federal regulations, and individual care plans. This role also plays a key part in business development efforts to grow the client base and drive revenue.
Job Responsibility:
Lead and manage overall agency operations, guiding staff in scheduling and delivering client services
Oversee care plan development and execution, ensuring services meet quality standards and regulatory requirements
Manage daily administrative functions including scheduling, payroll, billing, and recordkeeping
Recruit, train, and retain agency staff
coordinate education programs with the support center
Ensure compliance with HR policies and regulatory standards
Support business development through sales and marketing initiatives
Build relationships with referral agencies and participate in industry organizations
Assist in budget preparation and monitor financial performance
implement corrective actions as needed
Maintain confidentiality and comply with HIPAA, Medicare, and Medicaid regulations
Perform other duties as assigned
Requirements:
Associate’s Degree required
Bachelor’s Degree preferred
Minimum 5 years of healthcare and supervisory/management experience
Preferred experience in home health or community-based services
Proven ability to drive census and revenue growth
Proficiency in Microsoft Office
Experience with P&L and budget management
Strong communication, team-building, and interpersonal skills
Reliable transportation, valid driver’s license, and state-required insurance