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Holiday Assistant Planner Supervisor

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The Hoxton

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Location:
Vietnam , Phu Quoc

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced and creative Holiday Assistant Planner Supervisor to join our organisation in the beautiful island of Phu Quoc, Vietnam. In this pivotal role, you will oversee a team of holiday planning assistants to create unforgettable experiences for our discerning clientele.

Job Responsibility:

  • Oversee and manage a team of holiday planning assistants, providing guidance, support, and mentorship
  • Develop and implement innovative holiday packages and experiences tailored to client preferences and budgets
  • Collaborate with local vendors, attractions, and service providers to curate unique and exclusive offerings
  • Ensure exceptional customer service standards are maintained throughout the planning and execution process
  • Manage budgets and financial aspects of holiday planning operations
  • Analyse market trends and customer feedback to continuously improve our holiday planning services
  • Resolve complex customer issues and handle high-profile client requests
  • Develop and maintain relationships with key stakeholders in the tourism industry
  • Implement and oversee quality control measures to ensure consistent delivery of high-quality holiday experiences
  • Stay informed about local events, attractions, and cultural activities in Phu Quoc and surrounding areas

Requirements:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field
  • Minimum of 5 years of experience in holiday planning, event management, or a similar role within the hospitality or tourism industry
  • Proven leadership experience, with the ability to motivate and manage a team effectively
  • Excellent organisational and time management skills, with the ability to handle multiple projects simultaneously
  • Strong problem-solving abilities and attention to detail
  • Exceptional communication skills, both written and verbal, with fluency in English (additional languages are a plus)
  • Proficiency in event planning software and tools
  • In-depth knowledge of the Vietnamese tourism industry, particularly in Phu Quoc and surrounding areas
  • Experience in budgeting and financial planning for holiday packages and events
  • Strong customer service orientation with a track record of delivering high-quality experiences
  • Ability to work flexible hours, including weekends and holidays, as required

Nice to have:

Professional certifications such as Certified Meeting Professional (CMP) or Project Management Professional (PMP) are desirable

What we offer:

A competitive package and plenty of development opportunities

Additional Information:

Job Posted:
January 26, 2026

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