Holiday Assistant Planner Supervisor

• Oversee and manage a team of holiday planning assistants, providing guidance, support, and mentorship
• Develop and implement innovative holiday packages and experiences tailored to client preferences and budgets
• Collaborate with local vendors, attractions, and service providers to curate unique and exclusive offerings
• Ensure exceptional customer service standards are maintained throughout the planning and execution process
• Manage budgets and financial aspects of holiday planning operations
• Analyse market trends and customer feedback to continuously improve our holiday planning services
• Resolve complex customer issues and handle high-profile client requests
• Develop and maintain relationships with key stakeholders in the tourism industry
• Implement and oversee quality control measures to ensure consistent delivery of high-quality holiday experiences
• Stay informed about local events, attractions, and cultural activities in Phu Quoc and surrounding areas

• Bachelor's degree in Hospitality Management, Tourism, or a related field
• Minimum of 5 years of experience in holiday planning, event management, or a similar role within the hospitality or tourism industry
• Proven leadership experience, with the ability to motivate and manage a team effectively
• Excellent organisational and time management skills, with the ability to handle multiple projects simultaneously
• Strong problem-solving abilities and attention to detail
• Exceptional communication skills, both written and verbal, with fluency in English (additional languages are a plus)
• Proficiency in event planning software and tools
• In-depth knowledge of the Vietnamese tourism industry, particularly in Phu Quoc and surrounding areas
• Experience in budgeting and financial planning for holiday packages and events
• Strong customer service orientation with a track record of delivering high-quality experiences
• Ability to work flexible hours, including weekends and holidays, as required

Professional certifications such as Certified Meeting Professional (CMP) or Project Management Professional (PMP) are desirable

A competitive package and plenty of development opportunities