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We are seeking an experienced and creative Holiday Assistant Planner Supervisor to join our organisation in the beautiful island of Phu Quoc, Vietnam. In this pivotal role, you will oversee a team of holiday planning assistants to create unforgettable experiences for our discerning clientele.
Job Responsibility:
Oversee and manage a team of holiday planning assistants, providing guidance, support, and mentorship
Develop and implement innovative holiday packages and experiences tailored to client preferences and budgets
Collaborate with local vendors, attractions, and service providers to curate unique and exclusive offerings
Ensure exceptional customer service standards are maintained throughout the planning and execution process
Manage budgets and financial aspects of holiday planning operations
Analyse market trends and customer feedback to continuously improve our holiday planning services
Resolve complex customer issues and handle high-profile client requests
Develop and maintain relationships with key stakeholders in the tourism industry
Implement and oversee quality control measures to ensure consistent delivery of high-quality holiday experiences
Stay informed about local events, attractions, and cultural activities in Phu Quoc and surrounding areas
Requirements:
Bachelor's degree in Hospitality Management, Tourism, or a related field
Minimum of 5 years of experience in holiday planning, event management, or a similar role within the hospitality or tourism industry
Proven leadership experience, with the ability to motivate and manage a team effectively
Excellent organisational and time management skills, with the ability to handle multiple projects simultaneously
Strong problem-solving abilities and attention to detail
Exceptional communication skills, both written and verbal, with fluency in English (additional languages are a plus)
Proficiency in event planning software and tools
In-depth knowledge of the Vietnamese tourism industry, particularly in Phu Quoc and surrounding areas
Experience in budgeting and financial planning for holiday packages and events
Strong customer service orientation with a track record of delivering high-quality experiences
Ability to work flexible hours, including weekends and holidays, as required
Nice to have:
Professional certifications such as Certified Meeting Professional (CMP) or Project Management Professional (PMP) are desirable
What we offer:
A competitive package and plenty of development opportunities