Ho Rewards Operations Germany

• Support recruiting of the reward operations team in the GBS (for Germany market)
• Maintain close contact with the HR Manager to align strategy, support and assist the team on management dimensions
• Responsible for the team´s operational performance
• Propose and implement process harmonization and standardization between the different legal entities and promote an end to end approach
• Prepare reporting: KPIs to internal manager, customers and stakeholders to display process performance
• Propose mitigation actions with internal manager, customer and other stakeholders
• Propose and implement continuous improvement opportunities
• Act as the first point of contact of the mission to share any issues / capacity / escalation / support / improvement ideas between teams
• Conducting training of team members to maximize their potential
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Conducting quarterly performance reviews
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team
• Perform activities in SAP related with the Germany scope, such as Reference Letters, Time Management and A1 Certificate
• Record employee data into SAP or Workday /manage, assist employees with doubts or inquiries
• Maintain accurate records of documentation and transactions
• Ensure the archiving of administrative documents through various e-filing, Google Drive and Workday processes
• Monitor RPA performance for existing applications

• Customer-focused mindset
• Experience in HR Reward Operations
• Strong team spirit, open and ability to communicate and work fully remotely with team based on different locations and out of hierarchical mindset (trust-based setup)
• Team management experience
• Experience in escalating issue resolution, team building, training and team support
• Good communication skills, rigor, conscientious
• Demonstrated ability to organize and coordinate multiple tasks, build strong cross functional relationships and communicate effectively with all levels of the organization
• Proven ability to work in a team and independently
• Problem Solving mindset / Dynamic / Proactive
• Basic Knowledge on SAP HR / Workday is a plus
• Excel & Google Suite tools knowledge
• Languages: Mandatory English & German - capacity to interact daily with native English & German speakers

Basic Knowledge on SAP HR / Workday is a plus