Ho Operational Excellence & Transformation

This senior management position is responsible for shaping the long-term vision and strategy for Global Business Services (GBS) in translating it into transformation and continuous improvement projects. This person will ensure the GBS strategy evolves into a value-driven proposal by facilitating smooth transitions to GBS, supporting process standardization and automation, and promoting a culture of continuous improvement. Working closely with stakeholders from GBS and in the central functions, this leader will help track key performance indicators and drive best practices in business process management. Through collaboration and guidance, this leader will ensure teams have the tools, insights, and support needed to achieve operational excellence and deliver value across GBS. This role will drive the transformation strategy and continuous improvement roadmap for GBS, serving as the central link for all transformation work packages and collaborating closely with the Tech Hub to ensure seamless execution.