HMRC Customer Service Advisor - Telephony Job at Brook-St Hiredonline (Liverpool)

HMRC Customer Service Advisor - Telephony

Working as part of Customer Service Group within HMRC, helping to support vital ...

Location

United Kingdom , Preston

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and ability to communicate well with customers on telephone and via other communication channels
Can-do attitude and real passion for supporting people
Confident IT user, particularly use of MS Office packages
Must be able to travel to specified HMRC locations as required
Must be able to pass DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide first-rate quality service through inbound telephony calls from customers regarding tax accounts
Undertake administrative work via HMRC Digital Mail Service or work with customers on Web Chat
Follow guidance, update HMRC systems and handle customer data sensitively
Help and support customers with enquiries over telephone
Seek to resolve customer queries at first point of contact where possible

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied

Fulltime

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Manchester

Salary:

28000.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Newcastle upon Tyne

Salary:

28000.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Being a confident IT user is essential for the role, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

New

Weekend Customer Service Agent

We are recruiting for our out of hours team here at Metro Rod LTD. This is a gre...

Location

United Kingdom , Macclesfield

Salary:

12.86 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
Experience within a phone-based customer service/call-centre role
Ability to follow processes and procedures
Strong eye for detail
Resilience
Proactive approach – able to look at the bigger picture
Adaptability – able to think on your feet
Strong work ethic
Minimum of 2 weekends per month in the office

Job Responsibility

Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
Learning and adhering to multiple service level agreements of all clients
Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

What we offer

Up to 25 days annual leave (pro-rata) – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Electric Car Charging Points
Free Standard Parking
Employee Assistance Programme

Parttime

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Pebbles Care is building a zero-hour workforce that will provide additional supp...

Location

United Kingdom , Inverkeithing

Salary:

12.75 - 13.53 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Highly responsible and accountable when it comes to safeguarding children and young people
A desire to pursue child care qualifications and training
A nurturing and caring nature
Patience and resilience, allowing you to form non-judgmental relationships
An active and supportive listener
A creative ability towards having fun and learning new skills
Excellent verbal and written communication skills
Proficient IT skills and experienced in using Microsoft packages
A full, valid UK manual driver's licence, (all homes have their own manual vehicles)

Job Responsibility

Ensure that our children and young people are cared for in every aspect of their lives, including keeping them safe from harm, supporting education, cooking, cleaning, and participating in fun activities
Support our care teams across several homes in the same area
Cover as many shifts as possible and carry out at least one shift, every four weeks, to remain in the role

What we offer

Cash-back healthcare plan via Medicash
Accrue paid annual leave for every hour worked (Full time equivalent is 28 days)
Employee referral scheme of £400 for every successful referral
Full in-depth introduction to Therapeutic Parenting
Blue Light Card – for store discounts
Free meals during working hours
Annual young people and employee awards ceremony
Costs covered for updating your disclosure certificate
Cost covered for professional membership fees, if relevant and essential for your role
Full access to an employee portal, intranet page and company newsletters

Parttime

New

Lead Accountant – Technical Accounting & Policy

The Lead Accountant for Technical Accounting & Policy plays a pivotal role in sh...

Location

United States , Irving

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

CPA or CPA candidate
Bachelor’s degree in Accounting
4+ years of progressive experience in public accounting or an accounting/accounting policy function
Strong technical research and writing skills
Excellent verbal and written communication skills
Ability to work independently and resolve complex issues

Job Responsibility

Support accounting considerations for strategic transactions and analyses across the company’s operating functions
Draft clear, concise technical accounting research papers to guide management and inform recommendations
Coordinate with external auditors to resolve complex technical accounting issues
Assist in the preparation of financial statements and respond to auditor inquiries for direct subsidiaries
Interpret, advise on, and support implementation of new accounting standards
Develop, challenge, and implement corporate accounting policies and procedures
Generate ad hoc reports and decision briefs that translate technical accounting issues for a broad audience
Research and review financial reporting matters related to SEC filings
Develop and deliver technical training sessions to support continuing professional education (CPE) for the Controllership
Maintain CPE documentation in alignment with NASBA requirements

What we offer

Health and wellbeing options for employees and dependents
Up to 4% 401(k) match
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement and continuing education support
Bonus eligibility
Paid time off and volunteer time
Free covered parking
On-site fitness center and café
Prime location within walking distance of the Music Factory Entertainment complex
NASBA sponsorship for CPE

Fulltime

New

Catering Assistant

If you have a passion for providing exceptional service and enjoy working in a d...

Location

United Kingdom , Walthamstow

Salary:

12.71 GBP / Hour

Edwards and Ward

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced environment
Attention to detail
Must drive and have own car to support other schools, as and when required
Must be able to work the school holidays, and take holiday in term time

Job Responsibility

Assist with food preparation
Serving customers – provide excellent customer service
Maintain cleanliness of the kitchen and dining areas

What we offer

4.16 weeks holiday paid

Parttime

New

Day Care Assistant

Evermore Care is seeking compassionate Day Care Assistants to join the team at A...

Location

United Kingdom , Chorley, Lancashire

Salary:

26926.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working in dementia or residential care settings
Ability to build positive relationships with residents and the wider team
Strong understanding of patient confidentiality

Job Responsibility

Provide exceptional personal care, including washing, dressing, eating, and toileting
Assist with light housekeeping tasks, such as dusting, vacuuming, and changing bed linens
Build strong rapport with residents, staff, and families while maintaining patient confidentiality
Collaborate seamlessly within the multidisciplinary team to ensure residents receive the highest standard of care

What we offer

Annual leave starts at the statutory minimum, with extra days rewarded at 2 and 5 years’ service
Refer a Friend scheme – earn up to £500 per referral
Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership
Supportive and friendly team environment with ongoing training and development
Workplace pension scheme
Free Blue Light Card membership
Free enhanced DBS checks, on-site parking, and lunch (for site-based roles)

Fulltime

HMRC Customer Service Advisor - Telephony

Brook-St Hiredonline

Location:
United Kingdom , Liverpool

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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