CrawlJobs Logo
Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

HMRC Customer Service Advisor - Telephony

United Kingdom, Manchester 28000.00 GBP / Year · Job Posted December 28, 2025
Apply Position
Job Link Share

Job Description

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. You will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts.

Job Responsibility

  • Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
  • Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
  • Following guidance, updating HMRC systems and handling customer data sensitively
  • Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
  • Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations

Requirements

  • Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
  • A can-do attitude and a real passion for supporting people
  • Confident IT user is essential, particularly the use of MS Office packages
  • Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
  • Must be able to pass a DBS check and provide proof of Right to Work in the UK

What we offer

  • Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
  • Home-based working with all IT equipment supplied to carry out your role
Brook-St Hiredonline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

HMRC Customer Service Advisor - Telephony

8 matching positions

HMRC Customer Service Advisor - Telephony

Working as part of Customer Service Group within HMRC, helping to support vital ...
Location
Location
United Kingdom , Preston
Salary
Salary:
14.56 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong telephony skills and ability to communicate well with customers on telephone and via other communication channels
  • Can-do attitude and real passion for supporting people
  • Confident IT user, particularly use of MS Office packages
  • Must be able to travel to specified HMRC locations as required
  • Must be able to pass DBS check and provide proof of Right to Work in the UK
Job Responsibility
Job Responsibility
  • Provide first-rate quality service through inbound telephony calls from customers regarding tax accounts
  • Undertake administrative work via HMRC Digital Mail Service or work with customers on Web Chat
  • Follow guidance, update HMRC systems and handle customer data sensitively
  • Help and support customers with enquiries over telephone
  • Seek to resolve customer queries at first point of contact where possible
What we offer
What we offer
  • Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
  • Home-based working with all IT equipment supplied
  • Fulltime
Read More
Arrow Right

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
14.56 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
  • A can-do attitude and a real passion for supporting people
  • Confident IT user is essential for the role, particularly the use of MS Office packages
  • Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
  • Must be able to pass a DBS check and provide proof of Right to Work in the UK
Job Responsibility
Job Responsibility
  • Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
  • Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
  • Following guidance, updating HMRC systems and handling customer data sensitively
  • Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
  • Seek to resolve customer queries at the first point of contact where possible and use communication skills to handle sometimes complex but rewarding conversations
What we offer
What we offer
  • Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
  • Home-based working with all IT equipment supplied to carry out your role
  • Fulltime
Read More
Arrow Right

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...
Location
Location
United Kingdom , Newcastle upon Tyne
Salary
Salary:
28000.00 GBP / Year ▼
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
  • A can-do attitude and a real passion for supporting people
  • Being a confident IT user is essential for the role, particularly the use of MS Office packages
  • Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
  • Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK
Job Responsibility
Job Responsibility
  • Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
  • Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
  • Following guidance, updating HMRC systems and handling customer data sensitively
  • Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
  • Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations
What we offer
What we offer
  • Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
  • Home-based working with all IT equipment supplied to carry out your role
  • Fulltime
Read More
Arrow Right
New

7.5 Tonne Driver

As a Driver, you’ll be delighting customers at the final stage of their journey ...
Location
Location
United Kingdom , Rugby
Salary
Salary:
34277.00 GBP / Year
thesofadeliverycompany.co.uk Logo
The Sofa Delivery Company
Expiration Date
June 21, 2026
Flip Icon
Requirements
Requirements
  • 7.5T Licence
  • Digi Tacho
  • CPC Card
  • valid UK manual driving licence (minimum 12 months, max 6 points)
  • strong time management skills
  • comfortable installing and lifting heavy furniture
  • work as part of a two-person team
Job Responsibility
Job Responsibility
  • Complete all deliveries into customers’ homes in a safe and professional manner
  • Communicate effectively with the customer prior to delivery
  • Ensure furniture is delivered to the room requested
  • Represent The Sofa Delivery Company values
  • Work with team and senior managers to provide feedback
  • Carry out daily inspections of allocated vehicles and equipment
  • Comply with all driving laws and company policies
What we offer
What we offer
  • £1000 sign on bonus paid in two instalments of £500 after 3 months and £500 after 6 months
  • 4 on 4 off shift pattern (7am - 7pm)
  • competitive salary plus quarterly bonus
  • 30% off DFS, Sofology, and Dwell products for employee and 15% for friends and family
  • wellbeing support including retailer discounts, free on-site physio sessions, and health services
  • tools, training, and support for career growth
  • enhanced maternity, paternity, and adoption leave
  • Fulltime
Read More
Arrow Right
New

Orderpicker EPT 2 Shifts

Spending your day blasting around on an EPT? As an EPT Orderpicker at Life Outdo...
Location
Location
Netherlands , Roosendaal
Salary
Salary:
15.16 EUR / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 14, 2027
Flip Icon
Requirements
Requirements
  • experience with an EPT
  • can speak English (Dutch is a plus)
  • ready to work in 2 shifts
Job Responsibility
Job Responsibility
  • Collecting goods using the EPT
  • Moving orders to the shipping area without damage
  • Helping load products into the trucks
What we offer
What we offer
  • Great salary of €15.16 per hour + allowance
  • Work in a fun and friendly warehouse environment
  • Travel allowance of €0.23 per kilometer
  • Work in a 2-shift schedule with extra pay
  • An EPT and possibly forklift certificate for free
  • Your earned cash in your account every week
  • Fulltime
Read More
Arrow Right
New

Threat Intelligence Manager

Security represents the most critical priorities for our customers in a world aw...
Location
Location
United States , Redmond
Salary
Salary:
165600.00 - 296400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 5+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
  • OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
  • OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
  • OR equivalent experience.
  • 3+ years people management experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Lead, coach, and grow a U.S.-based team of Threat Intelligence Security Analysts focused on tracking criminal threat actors, campaigns, infrastructure, and emerging trends.
  • Define the vision, strategy, and priorities for the team to deliver high-quality intelligence that drives customer protection and business impact.
  • Build and operationalize a hybrid human + agentic intelligence team, applying AI technologies, automation, and workflow innovation to improve scale, speed, and insight generation.
  • Foster an engineering-oriented culture that values technical depth, experimentation, continuous improvement, and measurable outcomes.
  • Partner across engineering, product, security research, detections, data science, and incident response teams to translate intelligence into protections, investigations, product improvements, and strategic decisions.
  • Drive production of clear, actionable intelligence outputs for technical teams, leadership, and external stakeholders, including actor assessments, campaign analysis, strategic reporting, and executive briefings.
  • Establish and maintain analytic standards, tradecraft, quality controls, and operating mechanisms for the team.
  • Develop trusted relationships across the intelligence community, including industry partners, external organizations, and agencies engaged in tracking criminal threat actors.
  • Represent Microsoft through customer engagements, industry forums, and presentations at security conferences and other external events.
  • Hire and develop diverse talent, build an inclusive and high-performing team culture, and create an environment where analysts can do their best work.
  • Fulltime
Read More
Arrow Right
New

Warehouse Assistant

Join our team at The Sofa Delivery Company and play a vital part in getting furn...
Location
Location
United Kingdom , Rugby
Salary
Salary:
26447.00 GBP / Year
thesofadeliverycompany.co.uk Logo
The Sofa Delivery Company
Expiration Date
June 21, 2026
Flip Icon
Requirements
Requirements
  • You’re comfortable lifting heavy furniture
  • You take pride in your work and prioritise safety – both for yourself and others around you
  • You enjoy variety in your day and welcome the occasional challenge
  • You have a strong work ethic and enjoy being part of a fun, welcoming team
  • No experience required
Job Responsibility
Job Responsibility
  • Process and manage incoming stock using our system
  • Inspect products for defects or damage
  • Load vans with furniture for efficient deliveries
What we offer
What we offer
  • Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service
  • Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge
  • Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family
  • Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services
  • Career Growth: Tools, training, and support to help you grow with us
  • Enhanced Leave: Maternity, paternity, adoption leave, and more
  • Fulltime
Read More
Arrow Right
New

Data Center Technician

As a Microsoft Data Center Technician (DCT) (Fayetteville, GA), you will develop...
Location
Location
United States , Fayetteville
Salary
Salary:
23.65 - 37.07 USD / Hour
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
  • Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators
  • Participates in daily safety briefings
  • Contributes to a positive and effective team environment
  • Maintains an awareness of Key Performance Indicators through reporting dashboards
  • Performs basic diagnostics and troubleshooting
  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
  • Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
  • Fulltime
Read More
Arrow Right