HMRC Customer Service Advisor - Telephony Job at Brook-St Hiredonline (Newcastle upon Tyne)

New

HMRC Customer Service Advisor - Telephony

Working as part of Customer Service Group within HMRC, helping to support vital ...

Location

United Kingdom , Preston

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and ability to communicate well with customers on telephone and via other communication channels
Can-do attitude and real passion for supporting people
Confident IT user, particularly use of MS Office packages
Must be able to travel to specified HMRC locations as required
Must be able to pass DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide first-rate quality service through inbound telephony calls from customers regarding tax accounts
Undertake administrative work via HMRC Digital Mail Service or work with customers on Web Chat
Follow guidance, update HMRC systems and handle customer data sensitively
Help and support customers with enquiries over telephone
Seek to resolve customer queries at first point of contact where possible

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied

Fulltime

New

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Liverpool

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential for the role, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

New

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Manchester

Salary:

28000.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

New

Backend Software Engineer

We’re looking for a Backend Engineer who will help us achieve ambitious goals. W...

Location

Armenia , Yerevan

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years of backend development experience
4+ years of experience building robust, high-scale, distributed systems in production environments
Proficient in REST, WebSockets for real-time communication
Familiarity with cloud architecture, with preference given to experience with AWS
Understanding of high-load architecture and SaaS infrastructure
Understanding of Apache Kafka or equivalent messaging systems
Proficient in multithreading concepts in Java, including thread management, thread pools, and their impact on system resources and performance
We use Java 17, Kotlin and Spring (+Spring Boot)

Job Responsibility

Create high quality technical design and high quality, self-documented code
Design and implement scalable and high-performing solutions with concurrency and fault-tolerance in mind
Optimize application performance and scalability, identifying areas for improvement and implementing necessary enhancements
Design and implement flexible but stable and future-proof data access patterns and contracts (APIs, events)
Take long-term ownership for feature/subsystem
Write exception-safe mission-critical code that has no right to crash
Collaborate with teams across Miro to improve our product, architecture, and engineering practices

What we offer

Competitive equity package
Health insurance for you and your family
Breakfast, lunch, snacks, and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team
Travel allowance for your commute

New

Backend Engineer

As a Backend Engineer in our AI Platform team, you’ll play a crucial role in bui...

Location

United Kingdom , London

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

4+ years of backend engineering experience
Strong experience with Python, Java or Kotlin in production environments
Experience designing and maintaining scalable services
Familiarity with modern AI providers (AWS Bedrock, Open AI, Anthropic, etc)
Proficiency in modern development practices (CI/CD, observability, test automation)
A passion for building tooling that accelerates innovation
Strong ownership mindset and collaborative approach to problem-solving
Experience with ML Ops
Experience working in a product-led company or supporting AI in end-user features
Understanding of AI/ML concepts such as model training, validation, and evaluation metrics

Job Responsibility

Design, develop, and maintain backend services that support model training, inference, and experimentation
Develop tooling that improves reliability, reproducibility, and speed of AI development and deployment across Miro
Contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability
Build scalable and efficient data pipelines to power AI insights and quality improvements
Help shape and drive technical strategy for Miro’s AI platform
Maintain high code quality through testing, code reviews, and automation

What we offer

Competitive equity package
Health insurance for you and your family
Corporate pension plan
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team

New

Technical Account Manager

We are seeking a Technical Account Manager (TAM) to partner with Enterprise cust...

Location

Japan , Tokyo

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Native-level Japanese proficiency and business-level English proficiency are required

Job Responsibility

Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI

What we offer

Competitive equity package
Wellbeing benefit and WFH equipment allowance
Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険)
Reimbursement for the annual health check
Annual learning and development allowance to grow your skills and career
Company-sponsored English lessons
Travel allowance for your commute

New

Technical Account Manager

We are seeking a Technical Account Manager (TAM) to partner with Enterprise cust...

Location

United States , Austin

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Willing to travel to customer sites up to 25%

Job Responsibility

Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI

What we offer

401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year

Fulltime

New

Underwriter

This role is responsible for driving and executing consumer insurance initiative...

Location

Singapore , Singapore River

Salary:

4500.00 - 5000.00 SGD / Month

Randstad

Expiration Date

February 07, 2026

Requirements

Process-oriented
Meticulous
Strong organizational skills
Preferably hold a certification in General Insurance
Must minimally possess the Basic Concepts and Principles (BCP) and Personal General Insurance (PGI) certificates
2+ years of experience in the general insurance industry is preferred
Prior experience in product development, managing marketing campaigns, or digital channel initiatives is an advantage
Strong verbal and written communication
Strong interpersonal skills
Ability to work independently

Job Responsibility

Drive and execute consumer insurance initiatives, focusing on Home and Bancassurance products
Drive and execute distribution, product, marketing, and service initiatives to achieve business targets and KPIs
Efficiently handle new and renewal policy underwriting and administration for Home and Bancassurance, ensuring compliance with underwriting guidelines
Collaborate with business partners to develop marketing campaigns and sales activities
Conduct market analysis to survey competitors' product and distribution strategies
Work with stakeholders on product enhancements, campaign implementation, and conducting product and sales training

What we offer

Bonus

HMRC Customer Service Advisor - Telephony

Brook-St Hiredonline

Location:
United Kingdom , Newcastle upon Tyne

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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