HMI Technical Support Engineer Job at ASML (Hsinchu)

Technical Support Engineer - HMI

The Customer Support Organization is responsible for the installation, qualifica...

Location

United States , San Jose

Salary:

103125.00 - 154688.00 USD / Year

ASML

Expiration Date

Until further notice

Requirements

Bachelors degree in a technical field
Minimum 5 years' relevant work experience
Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment
Minimum 2 years' experience with stakeholder management and partnering with cross functional teams

Job Responsibility

Research, diagnose, troubleshoot and solve Hardware and Software issues
Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders
Prepare accurate and timely reports and ensure proper recording and closure of all issues
Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases
Share experiences to the team and contribute to the BKM system
Support Research & Development projects to improve system performance
Equipment installation based on manufacturing specification
Transfer new product knowledge to Field Service Engineers (1L and 2L)
Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
Manage and support new upgrades or commercial options for new and existing HMI systems

What we offer

Medical
dental
vision
basic life insurance
401k plan
eight (8) hours of vacation leave every month
(13) paid holidays throughout the calendar year

Fulltime

Global Support Engineer - HMI

The Customer Support Organization is responsible for the installation, qualifica...

Location

United States , San Jose

Salary:

103125.00 - 154688.00 USD / Year

ASML

Expiration Date

Until further notice

Requirements

Bachelors degree in a technical field
Minimum 5 years’ relevant work experience
Minimum 3 years experience diagnosing and troubleshooting HMI or similar capital equipment
Minimum 2 years' experience with stakeholder management and partnering with cross functional teams

Job Responsibility

Research, diagnose, troubleshoot and solve Hardware and Software issues
Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders
Prepare accurate and timely reports and ensure proper recording and closure of all issues
Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases
Share experiences to the team and contribute to the BKM system
Support Research & Development projects to improve system performance
Equipment installation based on manufacturing specification
Transfer new product knowledge to Field Service Engineers (1L and 2L)
Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
Manage and support new upgrades or commercial options for new and existing HMI systems

What we offer

medical
dental
vision
basic life insurance
401k plan
eight (8) hours of vacation leave every month
(13) paid holidays throughout the calendar year

Fulltime

New

Field Service Engineer - HMI

The Customer Support (CS) organization is responsible for the installations, qua...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree in an Engineering field
0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
Proficiency in MS Office
Excel VBA
Customer-focused mindset from academic or professional settings
Basic programming skills in MATLAB, Python, SQL, or similar

Job Responsibility

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
Prepare written technical reports on an independent basis
Maintain and service HMI MBI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit
Periodically install new equipment, perform upgrades on existing equipment and system relocations
Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification
Advise customer on actions to correct system malfunctions
Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance
Interface with internal customers-junior and senior engineering equipment and apps, line manager level
Coach junior engineers in their growth and development
Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible

Fulltime

Ergonomics & HMI Engineer

RE:LAB is a design and innovation company specialized in shaping the interaction...

Location

Italy , Torino

Salary:

Not provided

RE:LAB

Expiration Date

Until further notice

Requirements

Bachelor's degree minimum
Master's preferred in: Mechanical Engineering, Biomechanics, Electrical/Electronic Engineering, or related fields
Knowledge of vehicle ergonomics principles (visibility, reach, access, efforts)
Experience with CAD software (preferably NX, Catia)
Familiarity with virtual analysis and simulation tools
Interest or exposure to Generative AI in product development
Fluent English (C1 level), written and spoken

Job Responsibility

Ensure compliance with ergonomics and HMI targets defined by internal guidelines and benchmarking
Provide technical inputs, constraints, and recommendations to Style and Product Development teams
Monitor and report project status, highlighting critical issues and proposed actions
Plan and support vehicle prototype testing for Design Validation
Define ergonomics requirements for vehicle components (visibility, reach, access, efforts, reflectivity, posture)
Evaluate design proposals (virtual and physical), identifying non-compliances and suggesting solutions
Support Virtual Design Validation (model setup, simulations, correlation with physical tests)
Support and contribute to Physical Validation activities, including result analysis and corrective actions
Perform benchmarking and competitor analysis
Contribute to ergonomics and HMI best practices

Fulltime

Test Support & Control Engineer

At Airbus UpNext, we fly future technologies at speeds well beyond what seems fe...

Location

Spain , Getafe Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Master Degree in IT, Telecommunications, Industrial Engineering or related field
5-10 years of experience in Test Support Systems, Test Automation, Control Systems, Instrumentation and Data Acquisition for industrial or aerospace applications
Profound experience in the development and operation of complex and distributed real-time Test Means
Sound knowledge in LabView, VeriStand, Simulink and real-time hardware platforms (NI PXI, Speedgoat, dSpace) or equivalent toolsets
Good knowledge of Test Means control, test visualization and HMI development
Data Handling: Experience designing solutions for managing large datasets and automated reporting tools
Language: English at negotiation level
Eagerness to take initiatives to propose simpler and efficient ways of working
Impatience and burning desire to attain rapidly, along with a healthy skepticism for progress
Ability to cope with short deadlines

Job Responsibility

Design the architecture for the Test Support System both in terms of hardware and software, ensuring synchronization and safe operation between the master controller, electrical test means, safe containers and thermal support systems
Define & implement Human Machine Interface for control/monitoring proposes
Implement a high sampling data acquisition system capable of capturing relevant electric phenomena while ensuring efficient post-processing for test and power quality analysis
Define & implement required Laboratory Test Instrumentation fulfilling test intentions as well as Human Machine Interface for monitoring proposes
Develop a system capable of hosting Airbus real-time models simulating virtual aircraft systems interacting with physical SUT HV hardware
Detailing the architecture and design of the physical solution, define the software specification and drive the software implementation, validation and verification for a robust final product
Oversee the physical and functional integration of the Test Support System, ensuring the proper operability between the Test Means equipment and the SUT
Study the market selecting potential subcontractors
Perform Make / Buy trade-offs
Support call for tenders and negotiate technical proposals

What we offer

Pivotal Role in a Strategic Mission
Build Something that last
Develop Critical Competences
Work on the Edge of Technology
Agile and Empowering Environment
A Great Team and Culture
Flexibility & Fun
Enjoy the ability to craft your calendar with flexible hours and the opportunity to work remotely, alongside regular UpNext community bonding events
complimentary freshly ground coffee and beverages

Fulltime

HMI-Field Application Engineer

Support customer routine cases and projects of e-beam defect inspection and metr...

Location

Taiwan , Hsinchu

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

MS engineering degree or equivalent experience
Engineers with greater than 7 years’ experience in a CS support department for high tech products
Engineers with at least 5 years of semiconductor industry experience preferred (e-beam technology related experience is preferred)
Capable of resolving most issues highly independent
Excellent customer interface and effective communication skills are required
Multi-task team player with good ability to work under different working environment pressures
Customer focus, motivated, pro-active, self-driven, and flexible
Proficient in MS Office (MS Word, Excel, PowerPoint)
Verbal and written language skills in English

Job Responsibility

Provide technical support / recipe setup at customer sites
Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation
Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms
Respond to emergency service calls as required
Instruct customer operating technicians on system operation and maintenance
Help the sales department with customers' needing help or advice in applying the company’s products
Help the marketing department to collect competitor information during customer communication and discussion
Provide bug issue and new feature reports to Jira system for escalation
Complete H2H tool performance and gap defect with competitive tools
Do 1st line customer management for job request, issue, and complaint

Fulltime

HMI-Field Application Engineer

Support customer routine cases and projects of e-beam defect inspection and metr...

Location

Taiwan , Hsinchu

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

MS engineering degree or equivalent experience
Engineers with greater than 7 years’ experience in a CS support department for high tech products
Engineers with at least 5 years of semiconductor industry experience preferred (e-beam technology related experience is preferred)
Capable of resolving most issues highly independent
Excellent customer interface and effective communication skills are required
Multi-task team player with good ability to work under different working environment pressures
Customer focus, motivated, pro-active, self-driven, and flexible
Proficient in MS Office (MS Word, Excel, PowerPoint)
Verbal and written language skills in English

Job Responsibility

Provide technical support / recipe setup at customer sites
Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation
Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms
Respond to emergency service calls as required
Instruct customer operating technicians on system operation and maintenance
Help the sales department with customers' needing help or advice in applying the company’s products
Help the marketing department to collect competitor information during customer communication and discussion
Provide bug issue and new feature reports to Jira system for escalation
Complete H2H tool performance and gap defect with competitive tools
Do 1st line customer management for job request, issue, and complaint

Fulltime

New

Lead Controls Engineer

Lansing Grand River Assembly is General Motors' rear- and all-wheel-drive luxury...

Location

United States , Lansing

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor Degree in Electrical Engineering OR equivalent experience
5+ years of experience in Controls Engineer in a manufacturing environment with mechanical experience
Leadership skills managing project experience
Provide technical support directly to manufacturing team
Ability to work through all 3 shifts (when needed)
Ability to work over-time, weekends, holidays, etc. as needed
Ability to travel 10% of the time or higher based on business needs domestically and internationally
Ability to multi-task, supporting several projects with various priority levels
Well-developed oral and written communication skills
Demonstrated ability to work independently and in a team environment

Job Responsibility

Analyze and implement product or machinery designs for the best method for manufacturing processes
Propose and evaluate the processes for equipment in assigned area
Direct the design, development, and/or improvement of manufacturing processes for assigned area
Provide technical support for specific plant operations
Interact on a regular basis with design, product and manufacturing engineering staffs
Provide direction to engineering support group and vendors
Evaluate or monitor expenditures for processes and/or equipment
Handle engineering projects with plants and/or Manufacturing Engineering Staffs
Manage a salaried teams of engineers

What we offer

Relocation benefits

Fulltime

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