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HMI-Field Application Engineer

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ASML

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Location:
Taiwan , Hsinchu

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation.

Job Responsibility:

  • Provide technical support / recipe setup at customer sites
  • Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation
  • Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms
  • Respond to emergency service calls as required
  • Instruct customer operating technicians on system operation and maintenance
  • Help the sales department with customers' needing help or advice in applying the company’s products
  • Help the marketing department to collect competitor information during customer communication and discussion
  • Provide bug issue and new feature reports to Jira system for escalation
  • Complete H2H tool performance and gap defect with competitive tools
  • Do 1st line customer management for job request, issue, and complaint

Requirements:

  • MS engineering degree or equivalent experience
  • Engineers with greater than 7 years’ experience in a CS support department for high tech products
  • Engineers with at least 5 years of semiconductor industry experience preferred (e-beam technology related experience is preferred)
  • Capable of resolving most issues highly independent
  • Excellent customer interface and effective communication skills are required
  • Multi-task team player with good ability to work under different working environment pressures
  • Customer focus, motivated, pro-active, self-driven, and flexible
  • Proficient in MS Office (MS Word, Excel, PowerPoint)
  • Verbal and written language skills in English

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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