CrawlJobs Logo
Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Hmcts Operational Support Officer

United Kingdom, Southampton 12.86 - 13.25 GBP / Hour · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

Brook Street is currently recruiting on behalf of the Ministry of Justice for an Administrative Officer (AO) to join a busy and rewarding team within the Family Court in Southampton. This is an excellent opportunity to gain experience within a respected government department, supporting vital legal processes and contributing to the smooth running of court services.

Job Responsibility

  • Managing administrative tasks such as data input, email correspondence, and handling enquiries
  • Supporting judges through clerking duties, both in person and remotely using Teams/CVP
  • Assisting within the Family Court section, working with electronic case management systems
  • Listing cases for hearings and producing accurate court lists
  • Ensuring case files are prepared and ready for hearings
  • Communicating effectively with judges and stakeholders via email, telephone, and face-to-face interaction

Requirements

  • Highly IT literate and comfortable working with digital systems
  • Strong communicators with excellent organisational skills
  • Confident, professional, and able to use their initiative
  • Calm under pressure and able to manage sensitive or challenging situations
  • Team-oriented with a proactive approach
  • Previous administration experience is desirable
  • IT literate/confident is essential
Brook-St Hiredonline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Hmcts Operational Support Officer

8 matching positions

New

Operational Support Officer

Join Our Client as a Full-Time Temporary Operational Support Officer in Preston!...
Location
Location
United Kingdom , Preston
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with a friendly and professional approach
  • Ability to handle sensitive information securely and in compliance with protocols
  • Experience in administrative or customer service roles is desirable
  • Knowledge of court or legal processes is a plus
  • Proficiency in using standard operating procedures and data management systems
Job Responsibility
Job Responsibility
  • Handling all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing support and guidance to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting complaint procedures, assisting users through the process, and updating systems as needed
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site
  • Processing case files with accuracy, ensuring secure data management and compliance
  • Managing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
  • Providing judicial support, including diary management and administrative assistance
  • Supporting enforcement activities like financial assessments and fine collection
  • Fulltime
Read More
Arrow Right

Hmcts Operational Support Officer

Join Our Client as a Full-Time Temporary Operational Support Officer in Preston ...
Location
Location
United Kingdom , Preston
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to engage effectively with diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Experience in administrative roles, ideally within a legal or public sector environment
  • Competence in managing multiple tasks and prioritising effectively
  • A proactive approach to problem-solving and risk awareness
Job Responsibility
Job Responsibility
  • Preparing, facilitating, and supporting all types of hearings through comprehensive administrative tasks
  • Providing clear, helpful information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to relevant services
  • Supporting users through complaints procedures, ensuring swift responses to prevent escalation
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work in line with standard operating procedures to meet performance and service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Hmcts Operational Support Officer

Operational Support Officer (AO) Location: North Somerset (BS22 7BB) Pay Rate: ...
Location
Location
United Kingdom , Weston-Super-Mare
Salary
Salary:
12.86 - 13.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in administration or customer-facing roles is desirable
  • Open to entry-level candidates with the right attitude and aptitude
  • Minimum of 5 GCSEs (A*-C / 9-4) or equivalent
  • Comfortable working within a formal court environment
  • Smart, professional appearance required
Job Responsibility
Job Responsibility
  • Provide support within courtrooms, including ushering duties
  • Assist jurors, witnesses, and members of the public in a professional and courteous manner
  • Handle enquiries both in person and via email
  • Complete administrative tasks including filing, data entry, and document verification
  • Ensure the smooth coordination of court proceedings
  • Communicate effectively with colleagues and external stakeholders
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer (Temporary, Full-Time) - Liverpool Our Client, a re...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service skills with the ability to communicate clearly and empathetically
  • Good organisational skills and attention to detail
  • Ability to follow procedures and handle sensitive information securely
  • Flexibility to adapt to varied tasks and occasional weekend work
  • Experience in administrative or operational support roles is desirable
  • Knowledge of court or legal processes is advantageous
Job Responsibility
Job Responsibility
  • Providing excellent customer service by handling all administrative tasks related to hearings, including preparation and follow-up
  • Engaging with users and stakeholders face-to-face, via telephone (incoming and outbound), and through written correspondence, offering clear guidance and signposting to support services
  • Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive relevant information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard operating procedures to meet performance targets
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with court listing and scheduling, ensuring judicial time is optimised
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Our client, a reputable government organisation, is hiring for a dedicated Opera...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills with attention to detail
  • Excellent communication skills, both face-to-face and over the phone
  • Ability to handle sensitive information with confidentiality
  • Proactive approach to problem-solving and risk management
  • Familiarity with administrative procedures and case management systems
  • Ability to work effectively under pressure and meet deadlines
  • Knowledge of health and safety protocols is desirable
Job Responsibility
Job Responsibility
  • Preparing for, facilitating, and documenting all types of hearings through comprehensive administrative tasks
  • Engaging with users and stakeholders face-to-face, via telephone (incoming and outgoing), and through written correspondence, offering clear guidance and signposting to appropriate support services
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and tailored information
  • Supporting users through complaints procedures, providing immediate assistance to prevent escalation, and updating case management systems as required
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
  • Processing work according to standard operating procedures to meet performance standards and maintain service quality
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols
  • Handling jury service tasks, including selection, deferrals, reassignments, attendance tracking, and processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Temporary Operational Support Officer

We are recruiting a Temporary Operational Support Officer to support the smooth ...
Location
Location
United Kingdom , St. Albans
Salary
Salary:
13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communication and customer service skills
  • experience working in a customer service is required
  • professional to all court users with good timekeeping
  • confidence to speak in court publicly
  • comfortable handling sensitive or distressing criminal case material
  • calm, polite, and professional under pressure
  • admin experience
  • confident with Microsoft Office
  • ability to work independently and as part of a team
Job Responsibility
Job Responsibility
  • Prepare and maintain courtrooms for hearings
  • Assist judges and court staff, in person and via Microsoft Teams
  • Swear in witnesses and track attendance and Supervise jury deliberations when required
  • Manage documents: scanning, uploading, photocopying
  • Handle scheduling, liaise with parties, and serve legal documents
  • Process payments and warrants (including chip & pin use)
  • Ensure professional standards of conduct and presentation
  • support with admin duties in the listings team
What we offer
What we offer
  • holiday
  • pension
  • Fulltime
Read More
Arrow Right
New

Operational Support Officer

Join Our Client as a Full-Time Temporary Administration Officer in Preston! Are ...
Location
Location
United Kingdom , Preston
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk management
  • Experience in administrative roles or customer service is beneficial
  • A commitment to delivering high standards of service.
Job Responsibility
Job Responsibility
  • Handling all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing clear, supportive information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to the right services
  • Supporting users through complaints procedures, updating systems, and managing risks related to HMCTS buildings
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Overseeing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
  • Assisting with court listing and scheduling to ensure judicial efficiency
  • Providing judicial support through diary management and administrative assistance
  • Supporting enforcement activities, including financial assessments and report generation
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - HMCTS Location: Plymouth Combined with travel to P...
Location
Location
United Kingdom , Plymouth
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to engage effectively with a diverse range of users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk awareness
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus but not essential
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
  • Processing work according to standard operating procedures to meet performance targets and uphold service standards
  • Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
  • Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right