HMCTS Operational Support Officer

We are looking for a Operational Support Officer join our client MOJ Lincoln on a temporary basis. If you enjoy working closely with colleagues and making a difference, then this may be the role for you! Location: 360 High Street Lincoln Lincoln Lincolnshire LN5 7PS United Kingdom. Full time role. Hours: Monday- Friday 37.5 hours a week. Salary: £12.86ph. The client: Ministry Of Justice. The role: Customer Service ' Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing. ' Provide users and stakeholders with or signpost them to appropriate available support via face to face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats. This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.' Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods.' Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.' Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.' Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.' Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.' Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.' Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.' Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.' Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.' Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.