Hmcts Operational Support Officer

Operational Support Officer (Court Based) - Location: Cardiff Crown Court - Pay: £12.86 per hour - Contract: Temporary until 31/12/2026 (with potential for extension) - Start Date: ASAP - Brook Street are currently recruiting for an Operational Support Officer to join a busy and important public sector organisation within the justice system. This is a fantastic opportunity to play a key role in supporting the smooth running of court services while gaining valuable experience in a professional and impactful environment. - The Role - This is a varied and engaging position combining administrative responsibilities with hands on court support. You will play a vital part in ensuring court proceedings run efficiently and that all participants are supported throughout the process. - Key duties include: Supporting the preparation and smooth facilitation of court hearings; Aiding court users, legal professionals, and stakeholders; Responding to enquiries in a professional and timely manner; Carrying out general administrative duties; Following complaints procedures where necessary; Managing courtrooms and ensuring they are set up correctly; Acting as a point of contact within the court, including ushering duties; Supporting juries, judiciary, and members of the public attending court - This is a fast-paced role where no two days are the same, offering a unique insight into the justice system. - About You - We are looking for someone who is professional, adaptable, and confident working in a busy and sometimes sensitive environment. - You will demonstrate: Strong communication and customer service skills; Good IT literacy and administrative ability; The ability to remain calm and composed under pressure; Excellent teamwork and a proactive approach; A flexible and adaptable mindset - Personal qualities are key to success in this role. Candidates should be: Friendly and approachable; Patient and empathetic; Confident and resilient, with the ability to handle potentially sensitive situations - Experience - While previous administrative or customer facing experience is desirable, the most important requirement is a positive attitude and the ability to work effectively with people. - Additional Information - Fully office-based role - Enhanced DBS clearance required (Brook Street will support this process) - Opportunity to gain valuable public sector experience - If you're looking for a rewarding role where you can make a real difference and develop your experience within the justice sector, apply today with Brook Street.