HMCTS Ao Role

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Temporary Admin Officer (AO) Position - until the end of August 2026 with probable extension Full Time Monday to Friday 37 hours per week - £12.86 per hour for the first 12 weeks, then £13.25 per hour thereafter. Brook Street are currently recruiting a Fines Officer (AO) for the Nottingham Justice Centre. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you. As a fines officer, you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users. The role will include but may not be limited to: Preparing papers and files for court, tribunals, hearings and meetings. * Producing court/tribunal documents. * General photocopying and filing. * Creating and updating records on in-house computer system and data input. * Post opening and dispatch. * Booking, preparing and organising meeting rooms, supporting training courses and other group activities. * Preparing meeting agenda, joining instructions, handouts etc. Drafting * Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations * Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date * Assisting court users, supporting listing and rota management, checking files * Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin * Handling counter (face to face), written and telephone enquiries. * To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive * To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects * To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework * Including standard documentation and information, court orders, claims, fines and fees, legal aid * Resulting courts accurately, interpreting accurately the information required on a court file * To work to workload targets in terms of throughput and accuracy Checking and verifying * Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. * Ensuring compliance and administration documentation meet quality standards. * Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information * For returns, results, accounts, statements, warrants, statistical analysis, reports etc. * Work may require interpretation of source materials, preparation of bundles, chasing. * Role holders will need to modify and adjust information and make decisions to allow work to be completed. * Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations * Produce basic statistical analysis reports and where required, process financial information. * Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. * Spending limited sums of money on behalf of an office or unit. * Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations * Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. * To deliver a helpful, prompt, polite and 'right first time' service to our internal and external customers Ideal candidates will have a passion to help customers, have a great can do attitude and enjoy working as part of a busy team Our client requires the following skills * Good knowledge of Microsoft Word, Excel, Outlook and Teams * Accurate data inputting skills and good attention to spelling and grammar * Excellent communication skills both written and verbal * Good customer service skills and ability to handle challenging calls * Ability to follow instructions * Ability to work as part of a team but also able to work independently * Attention to detail and ability to prioritise workload This is a temporary role to run until the end of August 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Standard DBS Check Full training will be given. Please apply for the role online with your CV in word format, due to the number of applications we may not be able to respond to all candidates.