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Hire Controller

socialvalueportal.com Logo

Social Value Portal Ltd

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Location:
United Kingdom , Central London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Job Responsibility:

  • Coordinates the entire hire process from taking the order through to delivery and collection
  • Liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service
  • Desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Requirements:

  • Strong organisational skills
  • Strong communication skills both verbally & written
  • Adaptability
  • Commitment to learn and develop
  • Driving license
  • Previous experience working within the hire industry or similar sales or operational role
  • Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we offer:
  • 26 days holiday (plus bank holidays)
  • Life assurance
  • Pension Scheme
  • Canteen facilities
  • 95% discount across the Speedy brand
  • Opportunities for training, development and career progression
  • Voluntary Health Cash Plan
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers
  • Green Commute Initiative: Work scheme for cycling
  • PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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