Hire Account Handler Job at Encore Global (Melton Mowbray)

Job Description

The Hire Account Handler main purpose is to handle a Project from start to finish, and build up client relationships for the Dry Hire and Product Sales sectors. Additionally, they will develop and maintain existing client relationships and produce Dry Hire and Consumable quotations for clients.

Job Responsibility

Deliver World-Class Service to our external and internal customers
Handle a project from start to finish
Book equipment utilising the equipment within our own inventory
Arrange transfers between depots where required
See the Big Picture by arranging sub hires efficiently and effectively
Book internal and external transport
Liaise with Asset Logistics when a Project/Job is ready to print
Manage payment terms and invoicing schedules
Book and arrange replacement equipment to be delivered to a client
Drive Results by building up client relationships, maintaining and retaining them for the Dry Hire and Product Sales sectors
taking enquiries from customers and producing accurate quotes for Dry Hire and Consumable Sales
Communicating effectively across all departments of the company
Out of hours emergency contact – receive calls and deal with any issues
Represent us at exhibitions such as PLASA Show, PLASA Focus and ABTT
Keep all work-related information confidential and always acting in a professional manner
Keep yourself up to date with new trends, products & new technology in the industry
Do the Right Thing by following all safety practices and policies
Greeting visitors and asking them to sign in and put on a high vis if applicable, making them aware of our H&S practices and policies
When required, taking card payments for Hires and Sales
Value People by promoting a collaborative, inclusive and mutually supportive environment

Requirements

A real people person who is confident, friendly, calm, and approachable with a generally cheerful demeanor, has an engaging personality and a sense of humour
Excellent telephone manner
Enthusiastic and self-motivated
A proven track record showing successful business development, and a real desire to succeed in business
A strong negotiator with the ability to persuade
Well presented
Articulate with great verbal and written communication skills
You are used to working on multiple projects at once, and can prioritise
Used to working to tight deadlines
Excellent planning and time management skills
Knowledge of standard packages such as Outlook/Word/Excel/Powerpoint and also hire tracking systems (easyjob preferred)
Confident presenting in front of large groups of people
Ability to work in a team and on your own
Previous experience within the industry is essential

What we offer

Private Healthcare after 12 months of continuous service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

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Hire Account Handler

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