Him Technician I - Tmcone - Quality Assurance Job at Tucson Medical Center (Tucson)

Job Description

The position is responsible for Release of Information (ROI), Indexing, and/or Birth Registry (BR). In ROI, the employee is responsible for providing superior customer service while reviewing and processing information requests from patients, physicians and other medical professionals, insurance companies and others. In Indexing, the employee is responsible for accurate filing of protected health information into the electronic medical record. In BR, the employee is responsible for assisting mother’s complete required documentation for Arizona Department of Vital Records.

Job Responsibility

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors, and staff
Uses approved systems to maintain accountability of releases to meet the Meaningful Use requirements
Maintains confidentiality of medical records in accordance with HIPAA regulations
Operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
Performs related duties as assigned
Tracks outbound and inbound faxes using Rightfax
Establishes legitimacy of requests by verifying the requester has a right of access to the information
Logs requests into Electronic Medical Record
Verifies completeness and accuracy of scanned documents and files into the appropriate chart encounter
Assists new mothers to complete the Birth Worksheet, enters data into Electronic Birth Registration System (EBRS), provides name changes for new babies
Reviews and determines records involving potential liability
prepares certificates and other legal documents
Ensures completion of documents in accordance with TMC, county, state and federal regulations
Contacts physicians and patients to obtain information required to complete certificates and other documents
Collects, sorts, and files indexed documents both internally and externally, identifies document type, MRN, and account number
Ensures the proper routing of documents in the electronic health record from system
Identifies errors and corrects as appropriate or escalates as required
Maintains and updates multiple computer databases to ensure all systems are linked and accurate
Verifies accuracy of patient information such as name, hospital number, location in hospital and patient file location and creates medical record folders
Scans documents and monitors work queues
Files patient charts in terminal digit order and re-files as appropriate
Retrieves patient charts as requested to assist in release of information, audits and other department/hospital functions
Assist office staff with customer needs to include records requests and proper indexing practices
Assist with new hire training and orientation

Requirements

High school diploma or general education degree (GED)
One (1) year of related records management experience
Knowledge applicable state and federal regulations, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Knowledge of records management policies and procedures
Knowledge of filing principles both alphabetically and numerically
Knowledge of medical terminology
Knowledge and skills using Epic Release and work queues
Skill in reviewing, researching electronic records and determining how to get the missing or required information
Skill in maintaining files and tasks to ensure information is received in a timely manner or follow up is initiated to meet deadlines and ensure state and county requirements
Efficient skill in the operation of office equipment and computer systems to include Microsoft Office products
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to complete routine reports and correspondence
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to work independently

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Him Technician I - Tmcone - Quality Assurance

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