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Him Operations Supervisor

United States, Philadelphia · Job Posted May 29, 2026
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Job Responsibility

  • Oversee daily technical operations for HIM-related systems and coordinate support activities to maintain consistent service delivery
  • Administer user accounts, security groups, and access controls within Active Directory to ensure appropriate system permissions
  • Manage and support Microsoft Windows Server environments, including routine maintenance, monitoring, and issue resolution
  • Provide troubleshooting and support for Windows 10 devices used by operational and healthcare staff across the organization
  • Maintain Citrix-based access solutions to help users connect reliably to required applications and remote resources
  • Support Dell hardware across the environment by diagnosing equipment issues, coordinating repairs, and helping sustain workstation performance
  • Supervise operational workflows, prioritize incidents, and guide response efforts to minimize disruption to HIM services
  • Document system procedures, support activities, and technical updates to strengthen consistency and compliance within the team

Requirements

  • Experience administering Active Directory in a production environment, including account management and access provisioning
  • Working knowledge of Microsoft Windows Server administration and support best practices
  • Hands-on experience supporting Microsoft Windows 10 endpoints in a business or healthcare setting
  • Familiarity with Dell Technologies hardware and desktop support processes
  • Experience working with Citrix technologies for application delivery or remote access
  • Background in HIM operations or supporting health information management teams
  • Ability to manage technical priorities, solve problems efficiently, and communicate clearly with users and stakeholders

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