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Him indexing and quality specialist

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South Shore Health

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Location:
United States , Norwell

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Contract Type:
Not provided

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Salary:

21.21 - 28.55 USD / Hour

Job Description:

The HIM Indexing & Quality Specialist is responsible for the effective coordination and organization required for quality electronic health information and records. Will work with providers when required as well as other clinical staff. When necessary or as required, will provide training on LMR and accessing scanned documents. Responsible for prepping, indexing and scanning work for patient visits, and ensures this work is done timely, accurately and according to policies and procedures. Ensures quality control is done on all aspects of the electronic health record processing. This position may reside in an offsite location and may work between various locations. Performs all aspects of release of information for patients, 3rd party payers, and other requestors. Maintains, logs of requests, and ensures timely request responses.

Job Responsibility:

  • Responsible for the effective coordination and organization required for quality electronic health information and records
  • Work with providers when required as well as other clinical staff
  • Provide training on LMR and accessing scanned documents when necessary
  • Responsible for prepping, indexing and scanning work for patient visits
  • Ensures quality control is done on all aspects of the electronic health record processing
  • Performs all aspects of release of information for patients, 3rd party payers, and other requestors
  • Maintains logs of requests, and ensures timely request responses
  • Assists Health Information Services in its efforts to meet and/or exceed patient, physician and customer expectations
  • Supports clinical staff in ensuring documentation is available for patient care
  • Assists in managing and reducing risk associated with inadequate or unavailable documentation
  • Work closely with staff to identify training needs
  • May assist manager in developing implementation of various clinics for electronic health records processing
  • Monitors and ensures compliance in following approved guidelines as they relate to implementation of scanning
  • Identifies any documents that may need to correct in a timely manner
  • May perform record reviews for quality documentation and data integrity
  • Complete work assignments in accordance with an established timeline
  • Provide appropriate and timely problem escalation reporting
  • Provide quality customer service through on-going communication, feedback and follow-through
  • Assist in development of documentation, policies, procedures, guidelines and quality control processes
  • Compiles productivity statistics for operations manager
  • Performs all release of information request procedures
  • Works with patients, 3rd party payer requests
  • Charges according to establish charge structure

Requirements:

  • Experience in a healthcare setting
  • Knowledge of medical terminology
  • Strong customer service skills
  • Proficient in Microsoft products
  • Ideally Adobe and scanning experience preferred
  • Minimum education - college courses for computer information preferred
  • Knowledge of health information management principals including processing of medical records
  • Minimum work experience - 3 years health information services (medical records) experience
  • Experience with handling or processing medical records
  • Experience in a lead role, either formal or informal either in another industry or in a HIS environment
  • Experience utilizing computers
  • Experience in training staff
  • Prefer experience in scanning and indexing of scanned documents
  • Required skills, knowledge and abilities - Strong organizational skills
  • Strong problem solving, written and verbal skills
  • Ability to work cooperatively and effectively with people
  • Ability to work cooperatively and communicate effectively with staff groups at various levels
  • Ability to understand the work environment and competing priorities
  • Ability to prioritize work
  • Good PC skills required, knowledge of PC applications, e.g., Microsoft Office including Word and use of spreadsheets
  • Ability to train physicians and other users on various in navigating scanned documents in the LMR

Nice to have:

  • Ideally Adobe and scanning experience preferred
  • Prefer experience in scanning and indexing of scanned documents

Additional Information:

Job Posted:
February 20, 2026

Expiration:
April 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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