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The Health Information Management Associate provides superior customer service to patients, health care professionals and payors while maintaining the confidentiality of all patients. Preps, scans, and organizes medical record information for processing. Responsible for data entry and meeting quality standards within the departments.
Job Responsibility:
Scans and organizes medical record information for processing including but not limited to incorporating documentation into the electronic medical record, sorting and entering mail, and chart tracking
Handles incoming telephone calls and voicemails from patients, health care professionals, and payors ensuring they are answered with appropriate follow through in a timely manner
Handles Release of Information for continuing care following departmental policies and procedures
Performs data entry and answers emails
Achieves consistent quality performance and meets the quality standard as defined by the department
Achieves consistent productivity performance and meets production standard for the specific job role
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department